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For Companies At a Glance
- Tasks: Be the go-to person for our teams, managing communications and reports daily.
- Company: Join Avonline Networks, a leader in delivering essential infrastructure across the UK.
- Benefits: Enjoy a vibrant work environment with opportunities for growth and development.
- Why this job: Make an impact by ensuring safe and timely project delivery while enhancing your admin skills.
- Qualifications: Strong admin skills and computer literacy are a must; Salesforce experience is a plus.
- Other info: This role is perfect for self-motivated individuals who thrive in a collaborative setting.
The predicted salary is between 28800 - 43200 £ per year.
About The Role
Due to our continued success and expansion of Avonline Networks we have an exciting opportunity for a Works Control Administrator to join our team.
This is an opportunity a be a part of an extremely busy and vibrant environment, it is the main point of contact for the teams across the country who are out on site delivering schemes of work digging holes and laying new cable.
We work on planned and reactive works in this office, we liaise with the local councils and the client to ensure the works are delivered in a safe and timely manner.Avonline Networks deliver service excellence on a nationwide basis. From the national fibre networks which millions of homes and businesses rely upon every day, to the infrastructure that delivers the latest technology to Multi-Dwelling Units (MDU’s) across the UK.Providing installation and maintenance of infrastructure to MDU’s across the UK for public sector, social housing, and private landlords, which include the latest technology, FTTP and IRS.The role & responsibilities:You will be liaising on the phone with our field teams and our external stakeholders, this role is all about communication and collaboration Using our Works Management System (Salesforce) to generating reports daily on existing works and manage the reports with our field teams.Provide excellent customer service to internal and external customers both verbally and in writingManaging task completion dates to meet SLAs and KPIs by seeking resolution to problems and proactive escalationWorking with multiple client systems to update clients and raise issues.Validating information received ensuring it is fit for purpose and meets stakeholder requirementsManage personal and group emailsBuild and maintain relationships with internal and external stakeholders using a variety of existing MS Excel trackers and other Client / Avonline systems as appropriate.Accurately check and validate all works completed by our subcontractors or internal workforce.What we need from you.Excellent administrative skills and computer literateUses own initiative to proactively resolve issuesClient and internal customer focusedSelf-motivated and takes ownershipGood interpersonal skillsAdministration Experience (Essential)Salesforce Experience (Desirable)
TPBN1_UKTJ
Administrator employer: M Group Services Ltd T/A M Group Telecoms Division
Contact Detail:
M Group Services Ltd T/A M Group Telecoms Division Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator
✨Tip Number 1
Familiarize yourself with Salesforce, as it's a key tool for this role. Consider taking an online course or tutorial to get comfortable with its features and functionalities.
✨Tip Number 2
Brush up on your communication skills, both verbal and written. Since you'll be liaising with field teams and external stakeholders, being clear and concise is crucial.
✨Tip Number 3
Develop your problem-solving skills. This role requires you to proactively resolve issues, so think of examples from your past experiences where you've successfully navigated challenges.
✨Tip Number 4
Network with professionals in the industry. Join relevant online forums or LinkedIn groups to connect with others who work in administration or telecommunications, which can provide valuable insights.
We think you need these skills to ace Administrator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Administrator position. Understand the key responsibilities and required skills, especially focusing on communication, collaboration, and administrative tasks.
Tailor Your CV: Customize your CV to highlight relevant administrative experience and any familiarity with Salesforce or similar systems. Emphasize your ability to manage tasks, communicate effectively, and provide excellent customer service.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and how your skills align with the company's needs. Mention specific examples of your past experiences that demonstrate your problem-solving abilities and client-focused approach.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at M Group Services Ltd T/A M Group Telecoms Division
✨Showcase Your Communication Skills
Since the role heavily relies on communication and collaboration, be prepared to demonstrate your ability to effectively communicate with both internal teams and external stakeholders. Share examples from your past experiences where you successfully managed relationships or resolved conflicts.
✨Familiarize Yourself with Salesforce
Although Salesforce experience is listed as desirable, having a basic understanding of how it works can set you apart. If you have prior experience with similar systems, be ready to discuss how you adapted to new software and how you can quickly learn new tools.
✨Highlight Your Problem-Solving Abilities
The role requires proactive issue resolution. Prepare to discuss specific instances where you identified a problem, took initiative, and implemented a solution. This will showcase your self-motivation and ownership of tasks.
✨Demonstrate Your Administrative Skills
As excellent administrative skills are essential for this position, be ready to talk about your organizational methods, time management strategies, and any tools you use to keep track of tasks and deadlines. Providing concrete examples will help illustrate your capabilities.
