At a Glance
- Tasks: Provide 2nd/3rd line support and resolve faults for telecom services.
- Company: Join M Group Telecom, a leader in enhancing telecom networks for a tech-enabled future.
- Benefits: Enjoy flexible working, a pension scheme, health care cash plan, and 25 days annual leave.
- Other info: Opportunities for training and development, plus rewards for referring friends.
- Why this job: Be part of a supportive team culture that values growth, diversity, and making a difference.
- Qualifications: 10+ years in telecoms with expertise in CWDM/DWDM and strong networking knowledge required.
The predicted salary is between 42000 - 84000 £ per year.
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career; with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group Telecom, we’re enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future.
We deliver full network cycle services for fixed, private and mobile operators.
Private networks- We find the best technology, manage assets and refresh systems. With 24/7 network operations, we keep things running smoothly, while operating comprehensive network repair and maintenance to keep everything in top shape.
Want to come and be a part of it?
What will you be doing?
Prioritising and resolving faults within SLA
Updating customers and fault tickets regularly
Supporting NOC engineering tasks
Delivering system solutions for builds and upgrades
Offering technical consultancy for tenders
Conducting internal/external training
Participating in the emergency on-call rota
What you’ll bring?
- 10+ years in telecoms installation, commissioning, and support
- Expert in CWDM/DWDM fault finding (Huawei, Ekinops, Ciena, ADVA)
- Skilled in optical/ethernet testing (BER, RFC2544, Y.1564, OSA, OTDR)
- Strong PDH/SDH and IP networking knowledge
- Familiar with Nokia, Keymile, Marconi systems and NMS platforms
- Excellent problem-solving and analytical skills
- Self-motivated with a strong desire to learn
- Confident communicator with clear written and verbal skills
- Calm under pressure
- Desirable: CCNA/CCNP, Network+, ITILv3/v4
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include.
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000’s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
In addition, this role offers;
- Company car/Car allowance
- Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
- Discretionary bonus scheme
- 25 days annual leave plus bank holidays
- Recommend a friend – get rewarded for introducing people to us!
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- We’re responsible and go further for our people, clients, communities and the planet
- We’re open and seek new and better ways of exceeding expectations
- We’re together and as one team; the whole is greater than the sum of the parts
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
#MGROUPTINDSTA
#J-18808-LjbffrTechnical Support Services Engineer in West Byfleet employer: M Group Services Limited
At M Group Telecom, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that prioritises safety and client satisfaction. Our employees enjoy a wealth of benefits, including a matched pension scheme, health care cash plan, and generous leave policies, all while having access to continuous professional development opportunities. Located in St Ives, Cambridgeshire, our team thrives in a supportive environment where innovation is encouraged, making it an ideal place for those looking to advance their careers in the telecom industry.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Services Engineer in West Byfleet
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like M Group Services Limited and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like M Group Services Limited.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Technical Support Services Engineer in West Byfleet
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at M Group Services Limited.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at M Group Services Limited.
How to prepare for a job interview at M Group Services Limited
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
