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- Tasks: Investigate and prevent gas and electricity theft while ensuring safety and customer satisfaction.
- Company: Join M Group Energy, a leader in UK energy services focused on innovation and sustainability.
- Benefits: Enjoy competitive salaries, flexible working options, and a range of employee perks including discounts and bonuses.
- Why this job: Be part of a supportive team that values growth, integrity, and making a positive impact on communities.
- Qualifications: A valid UK driving licence and strong customer service skills are essential; experience is a plus but not required.
- Other info: Full training provided to become a qualified dual fuel engineer with opportunities for career progression.
The predicted salary is between 22000 - 30000 £ per year.
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group Energy, we’re enabling the energy essential to support our lives.
We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation.
This role will be within our Metering team, you’ll join the leading provider of metering services in the UK energy retail sector, we provide efficient and flexible services for gas, electricity and water meters.
Want to come and be a part of it?
What will you be doing?
You’ll investigate, detect, and prevent gas and electricity theft in residential and commercial properties. You’ll be responsible for making sure installations are made safe and will work with the supplier to agree what further action is to be taken. You\’ll collect evidence and provide information to the client to decide next steps.
You’ll be involved in debt recovery work; this may include carrying out metering tasks such as installing a SMART meter or de-energising/disconnecting the supply.
Do you take pride in your customer service skills? As a Revenue Protection Officers you’ll be proud of your work and demonstrate professionalism and integrity. You’ll also have the ability to remain calm and professional and confronting situations.
Do you want career progression? Previous experience as a Revenue Protection Officer or in conflict management would be useful but not essential in this role ; all you’ll need is a positive, proactive, and solution-oriented mindset. Are you joining on a non-technical or single fuel basis? You’ll also be upskilled by the company to become a qualified dual fuel engineer! You’ll get full training on revenue protection and conflict management.
What you’ll bring
- Valid UK driving licence- You must have a full UK licence and have less that 6 points.
- Strong customer service background with the ability to remain calm and professional in challenging situations.
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include;
Salary:
- Non-technical £26,984 per annum
- Single fuel – £38,453 per annum for full time roles (if based within the M25)
- Single fuel (3 phase/CT) £40,492 per annum for full time roles (if based within the M25)
Candidates joining on a non-technical and single fuel basis will be required to upskill to dual fuel, upskill training will be provided by the company. The salaries stated above apply during the initial training period, and upon full qualification at the dual fuel level, will increase to £44,126 (if inside the M25) as outlined below.
- Dual Fuel – £44,126 plus £2k attendance and safety bonus per annum for full time roles (if based inside the M25*)
- Dual Fuel (3 phase/CT) – £45,177 plus £2k attendance and safety bonus per annum for full time roles (if based inside the M25*)
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000’s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
In addition, this role offers;
- Company van/vehicle and fuel card for business use
- Discretionary bonus scheme
- 22 days annual leave plus bank holidays
- Recommend a friend – get rewarded for introducing people to us!
- Standby / Overtime / Call out
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- We’reresponsibleand go further for our people, clients, communities and the planet
- We’reopenand seek new and better ways of exceeding expectations
- We’retogetherand as one team; the whole is greater than the sum of the parts
- We’reambitiousand embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It’s an exceptional time to be a part of M Group.
Please note:Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rdparty background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
#MGroupE #LI-MH INDREG
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Revenue Protection Officer employer: M Group Services Limited
Contact Detail:
M Group Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Protection Officer
✨Tip Number 1
Familiarise yourself with the energy sector, particularly around metering services and revenue protection. Understanding the basics of gas and electricity theft prevention will give you a solid foundation to discuss during interviews.
✨Tip Number 2
Highlight your customer service skills in conversations. Since this role requires professionalism in challenging situations, be prepared to share examples of how you've successfully managed difficult customer interactions in the past.
✨Tip Number 3
Network with current or former Revenue Protection Officers if possible. They can provide insights into the role and the company culture, which can help you tailor your approach when applying and interviewing.
✨Tip Number 4
Be proactive in demonstrating your problem-solving abilities. Prepare to discuss scenarios where you've identified issues and implemented solutions, as this aligns with the solution-oriented mindset the company values.
We think you need these skills to ace Revenue Protection Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and conflict management. Use specific examples that demonstrate your ability to remain calm and professional in challenging situations.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role of Revenue Protection Officer. Mention your proactive mindset and willingness to learn, as well as any relevant skills or experiences that align with the job description.
Highlight Relevant Skills: Emphasise skills that are crucial for this role, such as investigation techniques, evidence collection, and customer service excellence. Make sure to relate these skills back to the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for this position.
How to prepare for a job interview at M Group Services Limited
✨Showcase Your Customer Service Skills
As a Revenue Protection Officer, you'll need to demonstrate strong customer service abilities. Prepare examples from your past experiences where you successfully handled challenging situations while maintaining professionalism and calmness.
✨Understand the Role's Responsibilities
Familiarise yourself with the specific duties of the role, such as investigating gas and electricity theft and working with suppliers. Being able to discuss these responsibilities in detail will show your genuine interest and understanding of the position.
✨Prepare for Conflict Management Scenarios
Since conflict management is a key aspect of this role, think about how you would handle various scenarios. Be ready to discuss your approach to resolving conflicts and maintaining safety, as this will highlight your proactive and solution-oriented mindset.
✨Express Your Willingness to Upskill
The company offers training to become a qualified dual fuel engineer. Make sure to express your enthusiasm for learning and developing new skills, as this aligns with their commitment to employee growth and career progression.