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- Tasks: Lead digital projects to enhance performance and customer service in Rail & Aviation.
- Company: Join a forward-thinking Digital Team focused on innovative solutions for Rail & Aviation.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of impactful projects that improve service quality and safety while collaborating with diverse teams.
- Qualifications: Strong relationship-building, project leadership, and process improvement skills are essential.
- Other info: A full UK driving licence is required; experience with Microsoft Power Platform is a bonus.
The predicted salary is between 36000 - 60000 £ per year.
Join our Digital Team to create digital solutions for our Rail & Aviation Division. As a Business Improvement Manager, you'll help us improve performance and customer service through continuous improvement. You'll lead digital projects within budget and on time, using your system design and development skills. You'll work with various stakeholders, including senior management, peers, suppliers, clients, and colleagues. One of our key goals for 2026 is to roll out Salesforce Site tracker as our main digital workflow tool. This role will be based from one of our Rail and Aviation offices (Sidcup, Nursling, London, Gatwick, Heathrow). Due to the nature of the role, you will need a full UK driving licence.
Key Responsibilities
- Spot opportunities to enhance service, quality, safety, and profitability.
- Provide analysis and support for commercial and operational decisions.
- Lead system design and development for strategic projects.
- Map out current processes and find ways to improve them.
- Promote consistent use and standardization of systems and processes.
- Recommend processes and systems to meet company and contract needs.
- Collaborate with IT teams to develop and innovate systems.
- Keep key personnel updated on progress and issues.
- Support corporate efficiency improvements and share knowledge.
- Work with clients and partners on joint initiatives.
- Provide digital input for tenders and bids.
- Lead process and systems aspects of contract mobilizations.
- Ensure high-quality process and system solutions.
- Conduct workshops to document current and future processes.
- Create clear requirements and process models.
- Organize and support user testing to ensure solutions meet business needs.
- Coordinate system design with related workstreams.
- Provide regular updates to the project team.
- Support training and end-user assistance during roll-out.
- Work with local teams to optimize software licensing.
- Ensure compliance with Information Security policies.
Skills & Experience
- Great relationship-building skills with various stakeholders.
- Experience in project leadership and process improvement.
- Ability to manage multiple tasks with different deadlines.
- Skilled in gathering and converting user requirements.
- Excellent written and oral communication skills.
- Self-motivated team player with a flexible approach.
- Proactive problem-solver with a logical mindset.
- Clear communicator who takes responsibility for their work.
- Aware of current technologies and IT methodologies.
- Experience in process improvement work.
- Proficient in MS Office applications, including MS Project and Visio.
- Ability to produce high-quality documentation.
- Personable and proactive communicator.
- Experience with Microsoft Power Platform or SharePoint is a plus.
Business Improvement Manager employer: M Group Services Limited
Contact Detail:
M Group Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Improvement Manager
✨Tip Number 1
Familiarise yourself with Salesforce Site Tracker, as it's a key tool for the role. Understanding its functionalities and how it can enhance workflow will give you an edge during discussions with stakeholders.
✨Tip Number 2
Network with professionals in the Rail and Aviation sectors. Attend industry events or webinars to connect with potential colleagues and learn about current challenges they face, which could help you identify improvement opportunities.
✨Tip Number 3
Brush up on your project management skills, especially in relation to digital projects. Being able to demonstrate your ability to lead projects within budget and on time will be crucial in interviews.
✨Tip Number 4
Prepare to discuss specific examples of process improvements you've implemented in the past. Highlighting your experience in leading system design and development will show that you're ready to take on the responsibilities of this role.
We think you need these skills to ace Business Improvement Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project leadership and process improvement. Use specific examples that demonstrate your ability to manage multiple tasks and improve performance.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your relationship-building skills and how they will help you collaborate with various stakeholders effectively.
Showcase Relevant Skills: Emphasise your proficiency in MS Office applications, particularly MS Project and Visio. If you have experience with Microsoft Power Platform or SharePoint, be sure to include that as well.
Demonstrate Problem-Solving Abilities: Provide examples in your application that showcase your proactive problem-solving skills and logical mindset. This will help illustrate your fit for the role of Business Improvement Manager.
How to prepare for a job interview at M Group Services Limited
✨Showcase Your Project Leadership Skills
Be prepared to discuss your previous experiences in leading projects, especially those related to process improvement. Highlight specific examples where you successfully managed a project from inception to completion, focusing on how you met deadlines and stayed within budget.
✨Demonstrate Relationship-Building Abilities
Since this role involves working with various stakeholders, be ready to share instances where you've built strong relationships. Discuss how you effectively communicated with senior management, peers, and clients to achieve common goals.
✨Prepare for Technical Questions
Given the emphasis on system design and development, brush up on relevant technologies and methodologies. Be ready to explain your experience with tools like Salesforce, Microsoft Power Platform, or SharePoint, and how you've used them to improve processes.
✨Exhibit Your Problem-Solving Skills
Prepare to discuss challenges you've faced in previous roles and how you approached solving them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your logical mindset and proactive approach.
