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- Tasks: Join our team as a Specialist Routing Engineer, focusing on network configuration and support.
- Company: Magdalene is a leading Telecommunication Infrastructure Services Company in the UK.
- Benefits: Enjoy 25 days leave, a matched pension scheme, and health cash plans.
- Why this job: Grow your skills in a supportive environment with a focus on quality and performance.
- Qualifications: Experience in complex technology delivery and network transmission is essential.
- Other info: We value inclusiveness and welcome applications from diverse backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced Specialist Routing Engineer to join our team and assist in meeting our expanding business demands. In this role, you will be part of a dedicated team responsible for configuring and provisioning a customer network crucial to the UK's infrastructure.
Your responsibilities will involve routing design, validation, and circuit writing of SDH/PDH telecommunication services on our major clients' Optical Transmission Network. These services typically range from 64Kb to 2Mb, including Ethernet over SDH, adhering to intricate routing specifications.
Working closely within a team led by a highly motivating manager, the focus will be on your potential and professional growth. Your tasks will include providing 2nd and 3rd line network engineering support at customer locations, ensuring timely communication with specialist engineers and customer personnel. It is essential to uphold SLAs, adhere to contract governance, and prioritise site health and safety requirements.
Key Responsibilities:
- Be a part of a 2nd/3rd Line Technical Support & Delivery team focused on the complex technical delivery activities supporting specific areas of Customer Services.
- Complex delivery in line with customer SLAs.
- Active participation in the customers governance cycles.
- Complex incident management (Technology and Solution based).
- Root Cause analysis for major incidents and escalated faults.
- Work with the other 2nd/3rd Line Support teams to establish the processes, systems and skills required to implement Solutions that are dependent on multiple technologies.
- Assist with the definition, and embedding, of a consistent set of processes interfacing to Customer Services teams, Service Delivery (Provide/Field), Delivery Unit Operational teams, particularly Problem Management & Service Management.
- Cooperate and contribute to a set of measures covering: Service Level Agreement (SLA), Mean Time To Restore (MTTR), Delivery On-Time (DOT) performance, Mean Time Between Failures (MTBF), Fault volumes, Service reliability and performance.
- Provide an on-call presence, on a rotated basis.
- Drive for Quality and Delivery Standards.
- Rigorously implements plans without compromising on standards without the need for being actively managed (self-starter and finisher).
- Passionate about end-to-end performance and the quality of service delivered to our Customers.
- Initiates improvements to operational processes and has a can-do attitude when working in a demanding and ambiguous environment.
- Translates business insights and strategies into specific goals with clear plans for execution.
- Demonstrates a strong bias for action; delivering against time, quality and cost.
- Manage Change Control through Magdalene Change governance including the production of required Risk Assessments and Method Statements (RAMS).
What we need from you:
- Extensive experience in an operational environment, preferably in a complex technology delivery role.
- Detailed technical knowledge of network transmission (Ericsson OMS; ABB Fox).
- Experience with a working knowledge of Network Monitoring Centre (NMC) / Network Monitoring Systems (NMS).
- Experience in a Control Centre working environment.
- Transmission understanding SDH/PDH, MPLS, DWDM.
- Routing & Ethernet experience.
- Customer facing experience.
About The Company:
We promise development and reward opportunities for those who have the passion, enthusiasm and work ethic to harness them. Our benefits include:
- 25 days annual leave plus bank holidays.
- 4% matched pension scheme.
- 2 x salary life assurance.
- Access to our staff discount portal.
- Health Cash Plan.
- Cycle to Work scheme.
- Employee assistance programme.
- Recruitment referral scheme.
- Payroll giving.
- Enhanced Family Leave.
Inclusiveness:
As a member of the Disability Confident Scheme we welcome applications from individuals who consider themselves as having a disability or long-term health condition. Please let us know if there are any reasonable adjustments we can make to aid your application and recruitment process.
As a gold award holder under the Armed Forces Employer Recognition Scheme, we are interested to hear from candidates who are currently serving in the military who may wish to transition to a civilian job. We also welcome applications from Reservists, Cadet Forces Adult Volunteers, ex-forces personnel and military spouses/partners.
Specialist Engineer (Routing) employer: M Group Services Limited T/A Magdalene Limited
Contact Detail:
M Group Services Limited T/A Magdalene Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist Engineer (Routing)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as SDH/PDH and MPLS. Having a solid understanding of these systems will not only boost your confidence but also allow you to engage in more meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees of Magdalene on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying and interviewing.
✨Tip Number 3
Prepare to discuss your experience with complex incident management and root cause analysis. Be ready to share specific examples from your past roles that demonstrate your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Showcase your passion for quality and service delivery in your interactions with the recruitment team. Highlight any initiatives you've taken in previous roles to improve operational processes, as this aligns well with the company's focus on performance and standards.
We think you need these skills to ace Specialist Engineer (Routing)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in network transmission and technical delivery roles. Emphasise your knowledge of SDH/PDH, MPLS, and DWDM, as well as any customer-facing experience.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific projects or experiences that demonstrate your ability to meet the responsibilities outlined in the job description.
Showcase Problem-Solving Skills: Include examples in your application that showcase your problem-solving abilities, particularly in complex incident management and root cause analysis. This will align with the company's focus on quality and delivery standards.
Highlight Team Collaboration: Since the role involves working closely within a team, mention any previous experiences where you successfully collaborated with others to achieve common goals, especially in a technical support environment.
How to prepare for a job interview at M Group Services Limited T/A Magdalene Limited
✨Showcase Your Technical Expertise
Be prepared to discuss your detailed technical knowledge of network transmission, particularly SDH/PDH and MPLS. Highlight any relevant experience with Ericsson OMS or ABB Fox, as well as your familiarity with Network Monitoring Systems.
✨Demonstrate Problem-Solving Skills
Expect questions about complex incident management and root cause analysis. Prepare examples from your past experiences where you successfully resolved major incidents or escalated faults, showcasing your analytical skills.
✨Emphasise Team Collaboration
Since the role involves working closely within a team, be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you contributed to team success or improved processes through teamwork.
✨Understand Customer Service Focus
As this position requires customer-facing experience, prepare to talk about how you've maintained service quality and adhered to SLAs in past roles. Illustrate your commitment to delivering excellent customer service and your ability to communicate effectively with clients.
