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For Companies At a Glance
- Tasks: Lead service delivery, enhance customer satisfaction, and drive operational performance.
- Company: M Group Telecom is a leader in telecom network services, focused on innovation and customer-centric solutions.
- Benefits: Enjoy flexible working, a pension scheme, online GP access, and generous leave policies.
- Why this job: Join a fun, respectful team dedicated to continuous improvement and making a real impact.
- Qualifications: Strong business acumen, ITIL certified, with experience in risk management and cross-functional collaboration.
- Other info: We value diversity and support army veterans; training and development opportunities are available.
The predicted salary is between 36000 - 60000 £ per year.
About The Role
Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future.
We deliver full network cycle services for fixed, private and mobile operators.
Private networks- We find the best technology, manage assets and refresh systems. With 24/7 network operations, we keep things running smoothly, while operating comprehensive network repair and maintenance to keep everything in top shape.
Want to come and be a part of it?
What will you be doing?
You will be accountable for delivering all contractual service obligations, including SLAs, reporting, the Service Development Plan, Operational Risk Register, and Monthly Service Reviews.
You will take ownership of the in-life service relationship with key customer stakeholders and ensure an exceptional end-to-end service experience. You will drive operational team performance to meet service delivery goals, while leading continuous improvement and service development initiatives.
Your focus will be on enhancing customer satisfaction and Net Promoter Scores (NPS), engaging with third-party suppliers, safeguarding existing revenue, mitigating churn risks, and maintaining strong alignment with customer sales teams to support ongoing service excellence.
What youll bring?
You demonstrate strong business expertise and customer intimacy, with a clear understanding of market challenges and the ability to confidently discuss M Group/Supplier solutions. You\’re skilled in risk management and cross-functional collaboration. You lead meetings, engage stakeholders, analyze performance trends, and manage escalations. You promote continual service improvement and contribute to broader service initiatives. You build senior-level relationships, influence outcomes, and share best practices. ITIL certified, with experience in regulated industries; PRINCE2, Lean, Six Sigma, and APM are desirable.
Whats in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include.
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
In addition, this role offers;
- Company car/Car allowance
- Private healthcare and Health Care Cash Plan
- Discretionary bonus scheme
- 25 days annual leave plus bank holidays
- Recommend a friend get rewarded for introducing people to us!
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- Were responsible and go further for our people, clients, communities and the planet
- Were open and seek new and better ways of exceeding expectations
- Were together and as one team; the whole is greater than the sum of the parts
- Were ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
Its an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
#MGROUPT INDNAT
Service Manager in Coventry employer: M Group Energy
Contact Detail:
M Group Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Coventry
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Service Manager, especially around SLAs and customer relationship management. Understanding these aspects will help you articulate your relevant experience during interviews.
✨Tip Number 2
Research M Group Telecom's recent projects and initiatives. Being knowledgeable about their work will allow you to engage in meaningful conversations and demonstrate your genuine interest in the company.
✨Tip Number 3
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
✨Tip Number 4
Prepare to discuss your experience with continuous improvement methodologies like Lean or Six Sigma. Highlighting your expertise in these areas can set you apart as a candidate who aligns with their focus on service excellence.
We think you need these skills to ace Service Manager in Coventry
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of the Service Manager position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Skills: Emphasise your skills in risk management, customer relationship building, and operational performance. Mention any certifications like ITIL, PRINCE2, or Lean that are relevant to the role.
Showcase Your Achievements: Include specific examples of how you've improved service delivery or customer satisfaction in previous roles. Use metrics where possible to demonstrate your impact.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Discuss how your values align with those of M Group Telecom and express your desire to contribute to their mission.
How to prepare for a job interview at M Group Energy
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Manager. Familiarise yourself with key terms like SLAs, NPS, and operational risk management, as these will likely come up during your interview.
✨Showcase Your Customer Focus
Prepare examples that demonstrate your ability to enhance customer satisfaction and manage relationships with stakeholders. Highlight any past experiences where you successfully improved service delivery or resolved customer issues.
✨Emphasise Continuous Improvement
Be ready to discuss how you've driven continuous improvement initiatives in previous roles. This could include specific methodologies like Lean or Six Sigma, which are desirable for this position.
✨Align with Company Values
Research M Group Telecom's values and culture. Be prepared to explain how your personal values align with theirs, particularly around teamwork, responsibility, and ambition, as this will show you're a good fit for their environment.
