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For Companies At a Glance
- Tasks: Lead a team to enhance customer performance and resolve queries in the energy sector.
- Company: Join M Group Energy, a top provider of metering services in the UK energy retail sector.
- Benefits: Enjoy flexible work options, a pension scheme, discounts, and enhanced leave policies.
- Why this job: Be part of a supportive culture that values growth, teamwork, and making a positive impact.
- Qualifications: Strong communication skills, experience with SLAs/KPIs, and proficiency in Microsoft Office and PowerBI.
- Other info: Opportunities for training and development, plus a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
About The Role
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group Energy, we’re enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. This role will be within our Metering team, you’ll join the leading provider of metering services in the UK energy retail sector, providing efficient and flexible services for gas, electricity and water meters. Our meter readers install, maintain and manage meters to ensure customers are billed correctly and energy usage patterns are monitored.
What will you be doing?
This role is a full-time office-based role. You will analyse data from meter reading visits to improve customer performance. Lead forums to collaborate with Field teams, ensuring quality outcomes through continuous improvement. Provide clear weekly and monthly reports to senior stakeholders. Support the Customer Relationship Management team, external stakeholders, and customers by resolving queries and providing detailed analysis. Identify opportunities to enhance performance and efficiency. Lead your team to achieve department KPIs, maintaining a positive attitude and professionalism. Support team development through coaching and mentoring.
What you’ll bring?
- Excellent communication and presentation skills with the ability to translate findings into actionable insights to stakeholders
- Able to manage SLAs and KPIs, with demonstrable performance management experience
- Advanced knowledge of Microsoft Office, PowerBI, Excel and PowerPoint
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include:
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
- 25 days plus bank holiday
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- We’re responsible and go further for our people, clients, communities and the planet
- We’re open and seek new and better ways of exceeding expectations
- We’re together and as one team; the whole is greater than the sum of the parts
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
Customer Resolution Team Leader in Newcastle Upon Tyne employer: M Group Energy
Contact Detail:
M Group Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Resolution Team Leader in Newcastle Upon Tyne
✨Tip Number 1
Familiarise yourself with the energy sector, particularly in metering services. Understanding the nuances of electricity, gas, and water meters will help you speak confidently about the role and demonstrate your commitment to the industry.
✨Tip Number 2
Brush up on your data analysis skills, especially with tools like PowerBI and Excel. Being able to showcase your ability to analyse data and translate it into actionable insights will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience in managing SLAs and KPIs. Think of specific examples where you've successfully led a team to meet performance targets, as this will highlight your leadership capabilities.
✨Tip Number 4
Showcase your communication and presentation skills during any interactions. Practice explaining complex concepts in simple terms, as this is crucial for collaborating with field teams and presenting to stakeholders.
We think you need these skills to ace Customer Resolution Team Leader in Newcastle Upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and leadership roles. Emphasise your ability to manage SLAs and KPIs, as well as your proficiency with Microsoft Office, PowerBI, and Excel.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've led teams to achieve performance targets and improved customer satisfaction in previous positions.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your ability to present data clearly and translate findings into actionable insights for stakeholders.
Highlight Continuous Improvement Experience: Discuss any experience you have with continuous improvement initiatives. Mention how you've identified opportunities for enhancing performance and efficiency in past roles, as this aligns with the responsibilities of the position.
How to prepare for a job interview at M Group Energy
✨Showcase Your Leadership Skills
As a Customer Resolution Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your approach to coaching and mentoring. Highlight any specific achievements related to improving team performance or achieving KPIs.
✨Understand the Industry
Familiarise yourself with the energy sector, particularly metering services. Be ready to discuss current trends, challenges, and innovations in the industry. This knowledge will show your genuine interest in the role and help you connect your experience to the company's goals.
✨Prepare for Data Analysis Questions
Since the role involves analysing data from meter readings, be prepared to discuss your experience with data analysis tools like PowerBI and Excel. You might be asked to interpret data or provide insights based on hypothetical scenarios, so brush up on your analytical skills.
✨Emphasise Communication Skills
Excellent communication is key in this role. Prepare to discuss how you've effectively communicated with stakeholders in the past. Consider examples where you translated complex findings into actionable insights, as this will resonate well with the interviewers.
