At a Glance
- Tasks: Diagnose and repair industrial equipment while providing top-notch customer service.
- Company: Join M Force Partners, a leader in connecting talent with top organisations.
- Benefits: Competitive pay, travel opportunities, and hands-on experience in the field.
- Other info: Dynamic role with travel across the US and potential for career growth.
- Why this job: Gain practical skills and make a difference in the industrial sector.
- Qualifications: High school diploma, strong mechanical aptitude, and troubleshooting skills.
Job Description
Technical Service Technician
Location: Exeter, PA
Pay: $21-$23
Position Overview
M Force Partners is seeking a hands-on Technical Service Technician to support the repair, maintenance, troubleshooting, and service of industrial equipment and tools. This position combines mechanical and electrical troubleshooting with customer service, equipment repair, preventative maintenance, and field service responsibilities.
The ideal Technical Service Technician has strong mechanical aptitude and experience troubleshooting electrical, mechanical, and pneumatic systems. This individual should be comfortable working with industrial electrical systems ranging from 24V DC through 480V three-phase AC and using diagnostic equipment such as multimeters to identify and resolve equipment issues.
The Technical Service Technician will work both in a service shop environment and at customer locations, providing technical support locally and throughout the United States. Candidates must be comfortable traveling up to 50%, including occasional overnight and air travel.
Key Responsibilities
- Diagnose, troubleshoot, repair, and maintain industrial tools, machines, and related equipment
- Perform electrical, mechanical, and pneumatic troubleshooting and root cause analysis
- Troubleshoot electrical systems including 480V and 240V three-phase AC, 120V single-phase AC, and 24V DC systems
- Use multimeters and other diagnostic tools to identify electrical and equipment issues
- Conduct preventative maintenance, equipment inspections, and performance evaluations
- Respond to customer troubleshooting calls and provide technical support
- Perform equipment service, troubleshooting, and repair at customer locations
- Travel locally and nationally to support customer service requirements
- Set up, test, and inspect new equipment before shipment to customers
- Log, inspect, evaluate, and test tools and equipment returned for repair
- Prepare repair estimates and complete repairs within established timelines
- Analyze equipment performance and recommend potential improvements
- Assist customers with replacement parts selection, ordering, and pricing
- Pull and prepare parts and equipment orders for shipment
- Verify incoming parts shipments and maintain organized inventory
- Assemble new tool kits and prepare equipment for customer orders
- Provide equipment and tool training to customers and internal team members
- Support sales and customer service teams with technical equipment recommendations for specific applications
- Maintain accurate service and repair documentation
- Maintain a clean, organized, and safe work area
- Follow established safety procedures and operational guidelines
- Maintain professional communication when interacting with customers and internal team members
Required Qualifications
- High school diploma or GED
- Strong mechanical aptitude and hands-on technical troubleshooting ability
- Experience troubleshooting mechanical, pneumatic, and electrical systems
- Ability to read and interpret mechanical, pneumatic, and electrical diagrams
- Experience using and reading a multimeter
- Understanding of industrial electrical systems
- Strong troubleshooting, problem-solving, and root cause analysis skills
- Good computer skills
- Strong written and verbal communication skills
- Strong customer service and interpersonal skills
- Valid driver's license
- Ability and willingness to travel up to 50%, including local and national travel
- Ability to accommodate occasional overnight stays and air travel
- Ability to work independently at customer locations and collaborate effectively with an internal service team
Preferred Qualifications
- Previous industrial equipment service, repair, or maintenance experience
- Field Service Technician or Industrial Maintenance Technician experience
- Experience troubleshooting 480V and 240V three-phase AC electrical systems
- Experience with 120V single-phase AC and 24V DC systems
- Experience servicing industrial machinery, tools, or automated equipment
- Experience performing preventative maintenance on industrial equipment
- Customer-facing field service experience
- Experience providing technical training or equipment demonstrations
- Experience supporting parts, inventory, or equipment service operations
- Ability and willingness to support international travel if required as the position develops
Job presented by M Force Partners
M Force Partners is a specialized recruitment partner connecting top-tier talent with leading organizations. With a deep understanding of engineering/technical, medical, professional and executive disciplines and industry demands, we deliver tailored recruitment solutions, including direct hire and contract placements, to ensure the right fit for both candidates and clients.
If this role isn't the right fit for you, we encourage you to explore our other opportunities at mforcepartners.com.
Do you know someone who may be a great match? Feel free to share this opportunity within your network.
Equal Opportunity Employer
M Force Partners is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Technical Service Technician in Exeter employer: M Force
M Force Partners is an exceptional employer located in Chesterfield, offering a dynamic work environment for PLC Programmers. With a focus on collaboration and project-based work, employees benefit from opportunities for professional growth and development while engaging in cutting-edge industrial automation projects. The company values diversity and inclusion, ensuring that all team members are supported and empowered to excel in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Service Technician in Exeter
✨Get Your Hands Dirty
In skilled trades, practical experience is everything. Consider volunteering or doing odd jobs in your area to build up your skills and visibility. Local businesses often appreciate helping hands and it might just lead to a full-time gig!
✨Join Trade Associations
Look into joining organisations specific to your trade (like the National Federation of Builders or similar). They often have job boards, networking events, and apprenticeships that can put you in touch with employers who value skilled workers. Plus, being part of these communities adds credibility to your profiles!
✨Showcase Your Work Online
Craft a portfolio that highlights your craftsmanship—before and after photos, project descriptions, and client testimonials are all golden! Share this on platforms that cater to skilled trades, like Instagram or dedicated forums, to attract potential employers looking for your skillset.
✨Apply Directly and Follow Up
Don’t just rely on job boards—visit local businesses, introduce yourself, and drop off your CV. Building rapport face-to-face can work wonders in the skilled trades sector. And remember, following up after applying through our website shows dedication; it might just give you an edge over other candidates!
We think you need these skills to ace Technical Service Technician in Exeter
Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch M Force's eye.
Tailor Your CV to the Job:Don’t just send out a generic CV; tailor it specifically for the skilled trades role at M Force. Emphasise your hands-on experience, the tools and techniques you’re proficient in, and any notifiable compliance standards you've met. This shows that you’ve put thought into your application.
Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
Keep It Concise and Relevant:When applying for a full-time role in skilled trades, keep your writing to the point. Hiring managers appreciate clear, concise applications. Focus on relevant experiences and skills, and avoid fluff. Remember, they’re looking for someone who can get the job done—so show them you can!
How to prepare for a job interview at M Force
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
Employers in the skilled trades often want to hear about your proficiency with specific tools and equipment. Brush up on the tools relevant to your field and be prepared to discuss your experiences using them. This shows you’re not just experienced but also safe and competent.
✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
✨Show Off Your Problem-Solving Skills
When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at M Force.
