At a Glance
- Tasks: Lead the transformation of M-Files client experience across desktop and web.
- Company: Join a dynamic international team at a leading B2B SaaS company.
- Benefits: Enjoy flexible work-life balance, competitive pay, and a vibrant culture.
- Other info: Work from various European locations and collaborate globally.
- Why this job: Make a real impact on user experience and drive innovation in product management.
- Qualifications: 7+ years in product management with a focus on user-facing applications.
The predicted salary is between 70000 - 90000 € per year.
We are looking for a strategic and user-obsessed Senior Product Manager, Client Experience to lead the next chapter of the M-Files client experience across desktop and web. You own the user experience in the classic and new clients, ensuring our customers experience a step-change in usability, performance, and modern look and feel.
What you will do:
- Own the end-to-end product strategy and roadmap for the new M-Files client experience on desktop and web, from discovery through general availability and broad adoption.
- Define, prioritize, and track parity gaps between legacy clients and the new client UI, so customers can confidently migrate without losing functionality.
- Translate customer pain points, support data, telemetry, and market trends into a prioritized backlog with clear problem statements and acceptance criteria.
- Partner with UX and design to ensure the new client UI sets a new bar for usability, accessibility, and consistency across desktop and web.
- Collaborate with engineering on architectural decisions that affect performance, scalability, and cross-platform consistency.
- Define and monitor success metrics for the new client (adoption, migration rate, task completion, user satisfaction, support deflection) and iterate based on evidence.
- Evangelize the new client experience internally and externally through enablement sessions, customer briefings, webinars, and conference talks.
- Coordinate with adjacent product areas (including AI-powered capabilities) so that the client UI is the natural surface where M‑Files value is delivered to users.
Qualifications and Skills:
- 7+ years of product management experience in enterprise B2B SaaS, including significant work on user-facing desktop and/or web applications and AI features that enhance user workflows.
- Demonstrated track record of shipping and scaling client applications, including UI/UX modernization, platform migrations, or major version transitions.
- Strong product sense for productivity software: you can tell the difference between a feature that ships and a feature that gets used.
- Experience defining and tracking adoption, engagement, and satisfaction metrics, and using them to drive product decisions.
- Excellent communication and storytelling skills in English, with the ability to align engineering, design, and go-to-market stakeholders across countries and time zones.
- Ability to balance strategic vision with hands-on execution in a fast-moving environment.
- Based in Europe and able to collaborate effectively with teams across the EU and North America.
- You can work from any M‑Files location in Europe, including the UK, Germany, France, Finland, Sweden, or Norway.
Benefits:
- International team of top performers.
- Inclusive and dynamic culture (virtual and in-person).
- Opportunity to contribute to our success and growth globally.
- Flexible work/life balance.
- Competitive compensation and benefits package.
Applicants must already hold valid residency and work authorization in one of our European locations (GER, FIN, SWE, NOR, UK, or FRA).
APPLICATION DEADLINE: We encourage you to apply soon if interested, as this role will be taken offline based on applicant volume.
Senior Product Manager, Client Experience (FIN/SWE/NOR/GER/UK/FRA) in Reading employer: M-Files
M-Files is an exceptional employer that fosters an inclusive and dynamic culture, allowing you to thrive in a collaborative environment with top performers from across Europe. With a strong focus on employee growth and a flexible work/life balance, you will have the opportunity to lead innovative projects that enhance client experiences while enjoying competitive compensation and benefits. Join us in shaping the future of user experience in a company that values your contributions and supports your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Manager, Client Experience (FIN/SWE/NOR/GER/UK/FRA) in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at M-Files or similar companies. A friendly chat can lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by diving deep into M-Files' products and user experience. Show us you understand the client experience and can bring fresh ideas to the table. We love candidates who are genuinely passionate about our mission!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've tackled challenges in product management. We want to hear about your successes and how you’ve driven user satisfaction in past roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows us you’re genuinely interested in the position and the company.
We think you need these skills to ace Senior Product Manager, Client Experience (FIN/SWE/NOR/GER/UK/FRA) in Reading
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Product Manager role. Highlight your experience in user-facing applications and how you've tackled similar challenges in the past. We want to see how you can bring your unique skills to our team!
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Use metrics to demonstrate how you've improved user experience or driven product adoption. This will help us understand the impact you've made in previous roles.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon where possible. We appreciate a well-structured application that gets straight to the point, making it easy for us to see your qualifications.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at M-Files
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand M-Files and its client experience. Familiarise yourself with their desktop and web applications, and think about how you would enhance usability and performance. This will show your passion and strategic thinking.
✨Prepare to Discuss Metrics
Be ready to talk about how you've defined and tracked success metrics in your previous roles. Think of specific examples where you used data to drive product decisions, especially in relation to user satisfaction and engagement. This will demonstrate your analytical skills.
✨Showcase Your Collaboration Skills
Since this role involves working with UX, design, and engineering teams, prepare examples that highlight your ability to collaborate across different functions. Share stories that illustrate how you’ve successfully aligned diverse teams towards a common goal.
✨Emphasise Your User-Centric Approach
As a Senior Product Manager, being user-obsessed is key. Prepare to discuss how you've translated customer pain points into actionable product strategies. Highlight any experience you have with user research or feedback loops that led to significant improvements.
