Senior Project Manager - UK in Reading

Who We Are

M-Files is redefining how work gets done. Our context-first document management system offers purpose-built business use cases—spanning universal and industry-specific workflows—to enable secure collaboration, automate processes, and ensure governance. Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries.

Summary of the Role

The Project Manager will manage UK customer projects delivering M‑Files solutions and can work remotely within the United Kingdom.

Responsibilities and Duties

• Deliver customer projects on schedule and with high customer satisfaction and quality, while ensuring the defined budget and work effort objectives are met.
• In the project sales phase:

• Planning the project so that it can be delivered to meet the defined objectives.
• Co-operating with Solution Architect to ensure that the delivered solution has been defined so that relevant details of delivery, as well as effort estimation, have been properly addressed.
• Co-operating with Sales to ensure that project budget is sufficient to enable needed level of resourcing.
• Co-operating with Manager/Director, Services in relevant region, to indicate the needed resourcing for the project, and to ensure such resourcing will be available.
• Co-operating with Subcontracting Manager, to ensure the needed subcontracted deliveries can be acquired.

• Ensuring the needed consulting, Product Development (PD) and subcontracted resources are available for the project.
• Establishing the project work practices, meetings and required means of communication.
• Ensures that the roles, responsibilities, expectations for each of the project stakeholders have been understood and acknowledged.
• Defines the tasks allocated to the project team and external stakeholders, and follows up their completion.
• Establishes and maintains the required (sufficiently high) level of communication and transparency with the customer.
• Ensures any deviations to project goals and targets are addressed and resolved in a timely manner.
• Handles any scope change requests, and ensures that the impact of the changes is analyzed, and the changes get approved along with their impact on project schedule and cost.
• Drive project into completion and get the deliveries approved by the customer.

Collaboration Opportunities

• Reports and escalates project delivery issues to, and gets guidance from, Team manager or Director, Project Management Office.
• Also raises subcontracting needs to Subcontracting Manager and co-operates in subcontractor selection and managing the subcontracting.
• Co-operates with Sales (Sales Manager, Key Account Manager) in projects.
• Co-operates with Manager/Director, Services in relevant region to receive needed consulting resources for projects.
• Co-operates with SW Team Manager (Customer Projects, PD), to receive needed PD tasks for the projects.
• Co-operates with Service Managers to plan and execute transition from the project to service management.

Key Competencies

• Ability to adapt to managing projects in various target industries, scopes and delivery contexts.
• High ability to drive projects to completion and manage dependencies and issues during project, while maintaining the budget, schedule, and customer satisfaction.
• Strong people skills and ability to communicate with customers and translate their needs into specific actions and solutions.
• Ability to gain high-level expertise in M‑Files solutions and technologies, to enable fluent co-operation with customers and internal stakeholders.

Who you are/Qualifications and Skills

• Education: Bachelor’s degree e.g. in International Business, Computer Science, Information Technology, or related field; Master’s degree preferred.
• Great Communicator: We're seeking someone who can chat with anyone—from customers to team members—with ease.
• Project Management: If you're the kind of person who can keep competing priorities balanced, you might be perfect for this role.
• Service Management: Previous experience in Service and Change Management is highly appreciated.
• Sales Mindset: Proven experience in presales coupled with a value-driven approach that focuses on delivering meaningful solutions.
• Customer Advocate: Do you thrive on making people happy? We're looking for someone who puts the customer first, every time.
• Quick Learner: If you're always up for learning something new, you'll fit right in.
• Team Player: We're all about teamwork here.

Benefits

• Flexible work/life balance.
• International team of top performers.
• Opportunity to contribute to our success and growth globally.
• 25 days holiday per year in addition to public holidays.
• Health insurance for the employee and their immediate family.
• Life and critical illness insurance for the employee.
• Travel Insurance (Work & Personal use).
• Stakeholder pension plan with matching contributions up to 5% salary.
• Recruitment Referral Program.
• Years in Service Awards.
• Auntie Service (Therapy & Wellbeing).

Recruitment steps

• Position is open for applications.
• You will get a phone call if you pass the first gate.
• There will be a 1.5-hour interview and a pre-assignment.
• Suitability Assessment.
• Job offer.

Does this sound exciting to you? Please send us your application together with your CV and salary request as soon as possible, but not later than May 24th, 2026. The position will be filled as soon as we find the right candidate, and we are reviewing applications on an ongoing basis. Please note that relocation support is not available for this position. Applicants must already hold valid residency and work authorization in the UK.