Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate field technician call outs and manage task queues for efficient operations.
- Company: Join M.C. Dean, a leader in innovative engineering solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a passionate team driving impactful change in technology and security.
- Qualifications: Awareness of building management systems and experience in coordination roles preferred.
- Other info: Dynamic work environment with potential for international travel.
The predicted salary is between 28800 - 48000 £ per year.
About M.C. Dean
M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation’s most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.
Why Join Us?
Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.
Responsibilities
- Booking and managing field technician break-fix call outs in their assigned region(s).
- Ensuring all prerequisites are in place before allocating TOC SysAdmin support.
- Performs all post-call out activities including completing reports and responding to invoices.
- Triages and edits task, queues and other TOC engagement channels to ensure only fully qualified tasks reach TOC SysAdmins.
- Monitoring TOC task queues to identify emerging trends.
- Works with the internal Metrics team to identify and substantiate observed results of executed initiatives.
- Contributes to standardisation of TOC Coordination function globally.
- Provides TOC phone coverage.
Basic Qualifications:
- Must have a general awareness of Building Management and Security applications in one or more of the following: Access Control, Video/CCTV, HVAC or Energy Efficiency.
Preferred Experience:
- 1 or more years of experience coordinating TOC / Support Team / Break-fix works.
- Solid competence with work order/task management systems.
Communication Skills:
- Strong oral, technical writing, and presentation skills.
- Ability to build productive relationships with team members, clients and other network/system stakeholders.
Behavioural Skills:
- Must be able to balance high quality standards with schedule pressures and a demanding environment.
- Must be a resourceful self-starter, flexible, proactive, solution-oriented and customer-oriented.
Work Schedule:
- Required time in the office 3 days/week.
- 2 days WFH remote available. Subject to change given demands of the client.
- Some offset work hours to support teams outside of region.
- Some international travel requirements.
Dispatch Coordinator - London, United Kingdom (Hybrid) employer: M. C. Dean
Contact Detail:
M. C. Dean Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatch Coordinator - London, United Kingdom (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to current employees at M.C. Dean on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Dispatch Coordinator role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of Building Management and Security applications. Show us you know your stuff about Access Control, Video/CCTV, and HVAC systems!
✨Tip Number 3
Practice your communication skills! Since this role requires strong oral and technical writing abilities, consider doing mock interviews with friends or using online resources to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the M.C. Dean team.
We think you need these skills to ace Dispatch Coordinator - London, United Kingdom (Hybrid)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We love seeing candidates who are genuinely excited about engineering innovation and how it can improve lives.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in Building Management and Security applications. We want to see how your skills align with what we do at M.C. Dean!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the important bits.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Dispatch Coordinator role.
How to prepare for a job interview at M. C. Dean
✨Know Your Stuff
Make sure you brush up on your knowledge of Building Management and Security applications, especially in Access Control, Video/CCTV, HVAC, or Energy Efficiency. Being able to discuss these topics confidently will show that you're serious about the role and understand the industry.
✨Showcase Your Coordination Skills
Prepare examples from your past experience where you've successfully coordinated tasks or managed support teams. Highlight any specific work order or task management systems you've used, as this will demonstrate your competence and readiness for the Dispatch Coordinator position.
✨Communicate Clearly
Practice your oral and technical writing skills before the interview. Be ready to explain complex ideas simply and effectively, as strong communication is key in this role. Think about how you can build productive relationships with team members and clients, and be prepared to share your approach.
✨Be Solution-Oriented
During the interview, showcase your resourcefulness and proactive attitude. Prepare to discuss how you've tackled challenges in high-pressure environments and what solutions you've implemented. This will highlight your ability to balance quality standards with schedule pressures, which is crucial for success in this role.
