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- Tasks: Coordinate technician schedules and manage support tasks for a dynamic tech environment.
- Company: Join M.C. Dean, a leader in innovative engineering solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a passionate team driving impactful change in technology.
- Qualifications: Strong organisational skills and a knack for problem-solving.
- Other info: Collaborative culture with potential for international travel.
The predicted salary is between 28800 - 48000 £ per year.
Overview
About M.C. Dean
M.C. Dean is Building Intelligence®. We design, build, operate, and maintain cyber-physical solutions for the nation’s most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.
Why Join Us?
Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.
Responsibilities
Essential Responsibilities and Activities Include but are Not Limited to:
- Booking and managing field technician break-fix call outs in their assigned region(s).
- Ensuring all prerequisites are in place before allocating TOC SysAdmin support.
- Performs all post-call out activities including completing reports and responding to invoices.
- Triages and edits task, queues and other TOC engagement channels to ensure only fully qualified tasks reach TOC SysAdmins.
- Monitoring TOC task queues to identify emerging trends.
- Works with the internal Metrics team to identify and substantiate observed results of executed initiatives.
- Contributes to standardisation of TOC Coordination function globally.
- Provides TOC phone coverage.
Work Schedule
Required time in the office 3 days/week. 2 days WFH remote available. Subject to change given demands of the client. Some offset work hours to support teams outside of region. Some international travel requirements.
Dispatch Coordinator - London, United Kingdom (Hybrid) employer: M.C. Dean, Inc
Contact Detail:
M.C. Dean, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatch Coordinator - London, United Kingdom (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching M.C. Dean and understanding their core values. Be ready to discuss how your skills align with their mission of engineering innovation and building secure environments.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to dispatch coordination and managing tasks. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the M.C. Dean team.
We think you need these skills to ace Dispatch Coordinator - London, United Kingdom (Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Dispatch Coordinator role. Highlight relevant experience and skills that match the job description, like your ability to manage tasks and coordinate effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with M.C. Dean's mission. Keep it engaging and personal.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully handled challenges in previous roles. This will demonstrate your ability to triage tasks and manage technician call-outs effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at M.C. Dean, Inc
✨Know the Company Inside Out
Before your interview, take some time to research M.C. Dean thoroughly. Understand their core values, recent projects, and the technologies they use. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Scenario-Based Questions
As a Dispatch Coordinator, you'll likely face scenario-based questions during your interview. Think about past experiences where you've successfully managed tasks or resolved issues. Be ready to explain your thought process and how you triaged tasks or handled unexpected challenges.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, demonstrate your ability to convey information clearly and concisely. You might be asked how you would handle communication with field technicians or internal teams, so have examples ready that highlight your skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for task management, or how success is measured in the role. This shows that you're engaged and thinking about how you can contribute to the team.
