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- Tasks: Coordinate field technician support and manage task queues for efficient operations.
- Company: Join M.C. Dean, a leader in innovative engineering solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a passionate team driving impactful change in technology.
- Qualifications: High school diploma or equivalent with relevant experience; strong multitasking and communication skills.
- Other info: Dynamic work environment with a focus on building future technical leaders.
The predicted salary is between 36000 - 60000 £ per year.
M.C. Dean is Building Intelligence®. We design, build, operate, and maintain cyber-physical solutions for the nation’s most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems.
Why Join Us? Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.
Responsibilities:
- Booking and managing field technician break-fix call outs in their assigned region(s).
- Ensuring all prerequisites are in place before allocating TOC SysAdmin support.
- Performs all post-call out activities including completing reports and responding to invoices.
- Triages and edits task, queues and other TOC engagement channels to ensure only fully qualified tasks reach TOC SysAdmins.
- Monitoring TOC task queues to identify emerging trends.
- Works with the internal Metrics team to identify and substantiate observed results of executed initiatives.
- Contributes to standardisation of TOC Coordination function globally.
- Provides TOC phone coverage.
Work Schedule:
Required time in the office 3 days/week. 2 days WFH remote available. Subject to change given demands of the client. Some offset work hours to support teams outside of region.
Qualifications:
Education and Relevant Experience:
- High School Diploma or a GED and 6+ Years of Relevant Experience or Associates Degree and 4+ Years of Relevant Experience or Bachelor’s Degree with 0+ years of experience.
Relevant Experience:
- Must have a general awareness of Building Management and Security applications in one or more of the following: Access Control, Video/CCTV, HVAC or Energy Efficiency.
- Must be able to obtain vendor Professional Certification.
- Demonstrated background working with multidisciplinary teams.
- Demonstrated time management and organization skills to meet deadlines and quality objectives.
- Accuracy and attention to detail.
- Ability to work independently and resolve practical problems.
- Ability to deal effectively and tactfully with a wide variety of individuals in person, via telephone and in writing.
- Must have strong multitasking skills.
- Must have strong computer skills in word processing, spreadsheets, interaction with customer portals.
- Advanced knowledge of MS Office Suite; knowledge of MS SharePoint.
Preferred Experience:
- 1 or more years of experience coordinating TOC / Support Team / Break-fix works.
- Solid competence with work order/task management systems.
- Experience administering LENEL systems is desired.
- Experience in badge office operations is desired.
Communication Skills:
- Strong oral, technical writing, and presentation skills.
- Ability to build productive relationships with team members, clients and other network/system stakeholders.
Behavioral Skills:
- Must be able to balance high quality standards with schedule pressures and a demanding environment.
- Must be a resourceful self-starter, flexible, proactive, solution-oriented and customer-oriented.
Abilities:
- Exposure to computer screens for an extended period of time.
- Sitting for extended periods of time.
- Reach by extending hands or arms in any direction.
- Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
- Listen to and understand information and ideas presented through spoken words and sentences.
- Communicate information and ideas in speaking so others will understand.
- Read and understand information and ideas presented in writing.
- Apply general rules to specific problems to produce answers that make sense.
- Identify and understand the speech of another person.
Dispatch Coordinator - London, United Kingdom (Hybrid) in City of London employer: M.C. Dean, Inc.
Contact Detail:
M.C. Dean, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatch Coordinator - London, United Kingdom (Hybrid) in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching M.C. Dean and understanding their core values. Show us how your skills align with their mission of engineering innovation and building intelligence.
✨Tip Number 3
Practice your communication skills! Whether it’s speaking clearly or writing emails, being able to convey your ideas effectively is key. We want to see that you can build productive relationships with team members and clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at M.C. Dean.
We think you need these skills to ace Dispatch Coordinator - London, United Kingdom (Hybrid) in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Dispatch Coordinator role. Highlight your relevant experience in managing tasks and working with multidisciplinary teams, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t forget to emphasise your strong computer skills and familiarity with MS Office Suite. We want to see how you can effectively manage tasks and communicate with our team, so give us examples of your past experiences!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at M.C. Dean, Inc.
✨Know Your Stuff
Make sure you brush up on your knowledge of Building Management and Security applications, especially in areas like Access Control and HVAC. M.C. Dean values expertise, so being able to discuss these topics confidently will show that you're serious about the role.
✨Show Off Your Organisation Skills
Since the Dispatch Coordinator role involves managing multiple tasks and deadlines, be prepared to share examples of how you've successfully organised and prioritised work in the past. Use specific instances to demonstrate your time management skills.
✨Communicate Clearly
Strong communication is key for this position. Practice articulating your thoughts clearly and concisely, both verbally and in writing. You might even want to prepare a few questions to ask during the interview to show your engagement and interest.
✨Be a Team Player
M.C. Dean looks for candidates who can work well with multidisciplinary teams. Think of examples where you've collaborated effectively with others, and be ready to discuss how you handle different personalities and work styles.
