At a Glance
- Tasks: Support customers with queries and ensure smooth order fulfilment.
- Company: Exciting beauty brand focused on hair extensions and customer experience.
- Benefits: Flexible hours, creative environment, and opportunities to shine on social media.
- Other info: Be part of a fun, dynamic workplace with growth potential.
- Why this job: Join a vibrant team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service and a passion for beauty and hair.
The predicted salary is between 22000 - 28000 £ per year.
In this role, you'll support customers by answering their queries, shade matching their hair, and helping to fulfil their orders, playing a key part in ensuring our customers receive a smooth and positive experience from checkout to delivery. You may also find yourself wearing hair extensions and appearing in social media content as part of our brand activity!
Key Responsibilities:
- Respond to customer enquiries via email, social media, and live chat
- Process returns, exchanges, and order updates
- Accurately pick and pack orders in a timely manner
- Maintain a friendly, brand-appropriate tone in all communications
- Ensure the workspace remains clean and organised
- Appear in social media content where required
- Provide product advice, troubleshoot issues, and ensure prompt, professional support
The Ideal Candidate Will Have:
- A strong understanding of the online hair and beauty industry
- Strong knowledge of hair extensions and/or personal or professional experience with them
- Minimum of 2 years in a customer care or customer service role, primarily involving written communication (e.g. email, ticketing systems, live chat)
- A proactive and positive attitude with excellent attention to detail
- Strong communication and organisational skills
- Confidence using computer systems
- The ability to work both independently and as part of a team
- A passion for beauty, hair, and delivering brilliant customer experiences
If this feels like the opportunity for you, then be sure to email a cover letter with your C.V. At the top of your cover letter write the word 'observant' in capital letters.
Ecommerce Assistant in Newport employer: M B
Join a vibrant and dynamic team as an Ecommerce Assistant, where your passion for beauty and hair will be celebrated. Our company fosters a supportive work culture that prioritises employee growth, offering opportunities to engage with customers and showcase your expertise in the hair and beauty industry. Located in a creative environment, we encourage collaboration and innovation, making it an exciting place to develop your career while contributing to a positive customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Assistant in Newport
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with their products, especially hair extensions, and understand their customer service style. This will help you connect better during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers via email, social media, and live chat, try role-playing different scenarios with a friend. This will boost your confidence and help you maintain that friendly tone they’re looking for.
✨Tip Number 3
Don’t just apply anywhere; focus on opportunities that excite you! Use our website to find roles that match your passion for beauty and hair. Tailor your approach to each application, showing how you can enhance the customer experience.
✨Tip Number 4
Be proactive in your job search! Network with people in the industry, join relevant online communities, and engage with the brand on social media. This not only shows your enthusiasm but could also lead to insider tips or even job referrals.
We think you need these skills to ace Ecommerce Assistant in Newport
Some tips for your application 🫡
Be Observant!:Start your cover letter with the word 'OBSERVANT' in capital letters, just like the job description says. It shows us that you pay attention to details and can follow instructions!
Show Your Passion:Let us know why you're excited about the hair and beauty industry! Share any personal experiences or knowledge you have about hair extensions to make your application stand out.
Keep It Professional:When writing your cover letter and CV, maintain a friendly yet professional tone. We want to see your personality shine through while keeping it brand-appropriate!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role!
How to prepare for a job interview at M B
✨Know Your Products Inside Out
Make sure you have a solid understanding of hair extensions and the beauty industry. Familiarise yourself with different types, styles, and how they can enhance a customer's look. This knowledge will help you answer queries confidently and provide valuable advice during the interview.
✨Show Off Your Customer Service Skills
Prepare examples from your previous roles where you've successfully handled customer enquiries or resolved issues. Highlight your ability to maintain a friendly tone and your attention to detail, as these are crucial for ensuring a smooth customer experience.
✨Be Ready for Social Media Engagement
Since you'll potentially appear in social media content, think about how you can represent the brand positively. Consider your comfort level with being in front of the camera and be prepared to discuss any relevant experience you have with social media or brand promotion.
✨Demonstrate Your Organisational Skills
In this role, keeping things tidy and organised is key. Be ready to talk about how you manage your workspace and time effectively. You might even want to share tips on how you stay organised in a busy environment, which will show that you're proactive and detail-oriented.
