At a Glance
- Tasks: Support customers with queries, shade matching, and order fulfilment.
- Company: Exciting beauty brand focused on customer experience and social media engagement.
- Benefits: Flexible hours, creative environment, and opportunities to showcase your passion for beauty.
- Other info: Opportunity to appear in social media content and grow within the beauty industry.
- Why this job: Join a vibrant team and make a real difference in customers' beauty journeys.
- Qualifications: Experience in customer service, knowledge of hair extensions, and a love for beauty.
The predicted salary is between 22000 - 28000 £ per year.
In this role, you'll support customers by answering their queries, shade matching their hair, and helping to fulfil their orders, playing a key part in ensuring our customers receive a smooth and positive experience from checkout to delivery. You may also find yourself wearing hair extensions and appearing in social media content as part of our brand activity!
Key Responsibilities:- Respond to customer enquiries via email, social media, and live chat
- Process returns, exchanges, and order updates
- Accurately pick and pack orders in a timely manner
- Maintain a friendly, brand-appropriate tone in all communications
- Ensure the workspace remains clean and organised
- Appear in social media content where required
- Provide product advice, troubleshoot issues, and ensure prompt, professional support
- A strong understanding of the online hair and beauty industry
- Strong knowledge of hair extensions and/or personal or professional experience with them
- Minimum of 2 years in a customer care or customer service role, primarily involving written communication (e.g. email, ticketing systems, live chat)
- A proactive and positive attitude with excellent attention to detail
- Strong communication and organisational skills
- Confidence using computer systems
- The ability to work both independently and as part of a team
- A passion for beauty, hair, and delivering brilliant customer experiences
If this feels like the opportunity for you, then be sure to email a cover letter with your C.V. At the top of your cover letter write the word 'observant' in capital letters.
Locations
Ecommerce Assistant in Newport, Wales employer: M B
As an Ecommerce Assistant, you'll thrive in a vibrant and supportive work culture that values creativity and customer satisfaction. Our company offers excellent employee growth opportunities, including hands-on experience in the beauty industry and the chance to engage with our community through social media. Located in a dynamic environment, we prioritise a positive atmosphere where your contributions are recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Assistant in Newport, Wales
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like M B are looking for when hiring for a Ecommerce Assistant.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to M B for the Ecommerce Assistant, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at M B as a Ecommerce Assistant, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out M B’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Ecommerce Assistant.
We think you need these skills to ace Ecommerce Assistant in Newport, Wales
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at M B, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with M B's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at M B. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at M B
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that M B uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at M B. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
