At a Glance
- Tasks: Support customers with queries and ensure smooth order fulfilment.
- Company: Exciting beauty brand with a focus on customer experience.
- Benefits: Competitive salary, creative work environment, and social media exposure.
- Other info: Opportunity to appear in social media content and grow your career.
- Why this job: Join a fun team and make a real impact in the beauty industry.
- Qualifications: Experience in customer service and a passion for hair and beauty.
The predicted salary is between 22000 - 27000 £ per year.
In this role, you'll support customers by answering their queries and helping to fulfil their orders, playing a key part in ensuring our customers receive a smooth and positive experience from checkout to delivery.
Key Responsibilities:
- Respond to customer enquiries via email, social media, and live chat
- Process returns, exchanges, and order updates
- Accurately pick and pack orders in a timely manner
- Maintain a friendly, brand-appropriate tone in all communications
- Ensure the workspace remains clean and organised
- Provide product advice, troubleshoot issues, and ensure prompt, professional support
The Ideal Candidate Will Have:
- A strong understanding of the online hair and beauty industry
- Strong knowledge of hair extensions and/or personal or professional experience with them
- Minimum of 2 years in a customer care or customer service role, primarily involving written communication (e.g. email, ticketing systems, live chat)
- A proactive and positive attitude with excellent attention to detail
- Strong communication and organisational skills
- Confidence using computer systems
- The ability to work both independently and as part of a team
- A passion for beauty, hair, and delivering brilliant customer experiences
If this feels like the opportunity for you, then be sure to email a cover letter with your C.V. At the top of your cover letter write the word 'OBSERVANT' in capital letters.
Pensions assistant (Permanent) in Cardiff employer: M B
Join a vibrant and dynamic team where your passion for beauty and hair can truly shine! As a Pensions Assistant, you'll enjoy a supportive work culture that values creativity and collaboration, with opportunities for personal growth and development. Located in a thriving area, we offer unique benefits such as flexible working hours and the chance to engage with our brand through social media, making this an exciting place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Pensions assistant (Permanent) in Cardiff
✨Tip Number 1
Get to know the company inside out! Research their products, values, and social media presence. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customer queries, try role-playing different scenarios with a friend. This will boost your confidence and help you maintain that friendly, brand-appropriate tone.
✨Tip Number 3
Don’t shy away from showcasing your personality! If you get the chance to appear in social media content, let your passion for beauty and hair shine through. It’s a great way to connect with the brand and its audience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and ready to take the first step towards joining our awesome team.
We think you need these skills to ace Pensions assistant (Permanent) in Cardiff
Some tips for your application 🫡
Be Observant!:Start your cover letter with the word 'OBSERVANT' in capital letters, just like the job description says. It shows us that you pay attention to details and can follow instructions!
Show Your Passion:Let us know why you're excited about the hair and beauty industry! Share any personal experiences or knowledge you have about hair extensions to make your application stand out.
Keep It Friendly:Since you'll be communicating with customers, make sure your tone is friendly and approachable in your written application. We want to see that you can maintain a brand-appropriate vibe right from the start!
Highlight Your Experience:Don’t forget to mention your previous customer service roles, especially those involving written communication. We love seeing how your experience aligns with what we’re looking for, so be specific!
How to prepare for a job interview at M B
✨Know Your Stuff
Make sure you brush up on your knowledge of hair extensions and the beauty industry. Familiarise yourself with common customer queries and how to address them. This will show that you're not just passionate but also well-informed.
✨Practice Your Communication Skills
Since this role involves a lot of written communication, practice responding to potential customer enquiries. Use a friendly and professional tone, and make sure you can convey information clearly and concisely.
✨Show Off Your Organisational Skills
Be prepared to discuss how you keep things organised in a busy environment. Think of examples from your past roles where you maintained order while handling multiple tasks, like processing returns or packing orders.
✨Get Social Media Savvy
Since you might appear in social media content, it’s a good idea to have a basic understanding of how brands use social media. Be ready to share any relevant experience you have and express your enthusiasm for being part of the brand's online presence.
