At a Glance
- Tasks: Support customers with queries, shade matching, and order fulfilment.
- Company: Exciting beauty brand focused on customer experience and engagement.
- Benefits: Flexible hours, creative environment, and opportunities to shine on social media.
- Other info: Be part of a fun, dynamic workspace with growth potential.
- Why this job: Join a vibrant team and make a real difference in customers' beauty journeys.
- Qualifications: Experience in customer service and a passion for hair and beauty.
The predicted salary is between 22000 - 27000 £ per year.
In this role, you'll support customers by answering their queries, shade matching their hair, and helping to fulfil their orders, playing a key part in ensuring our customers receive a smooth and positive experience from checkout to delivery. You may also find yourself wearing hair extensions and appearing in social media content as part of our brand activity!
Key Responsibilities:- Respond to customer enquiries via email, social media, and live chat
- Process returns, exchanges, and order updates
- Accurately pick and pack orders in a timely manner
- Maintain a friendly, brand-appropriate tone in all communications
- Ensure the workspace remains clean and organised
- Appear in social media content where required
- Provide product advice, troubleshoot issues, and ensure prompt, professional support
- A strong understanding of the online hair and beauty industry
- Strong knowledge of hair extensions and/or personal or professional experience with them
- Minimum of 2 years in a customer care or customer service role, primarily involving written communication (e.g. email, ticketing systems, live chat)
- A proactive and positive attitude with excellent attention to detail
- Strong communication and organisational skills
- Confidence using computer systems
- The ability to work both independently and as part of a team
- A passion for beauty, hair, and delivering brilliant customer experiences
If this feels like the opportunity for you, then be sure to email a cover letter with your C.V. At the top of your cover letter write the word 'OBSERVANT' in capital letters.
Online Web Content Assistant in Cardiff employer: M B
As an Online Web Content Assistant, you'll thrive in a vibrant and supportive work culture that values creativity and customer satisfaction. Our company offers excellent employee growth opportunities, including training in the latest beauty trends and hands-on experience with our products, all while being part of a dynamic team in a location that celebrates innovation in the hair and beauty industry.
StudySmarter Expert Advice🤫
We think this is how you could land Online Web Content Assistant in Cardiff
✨Tip Number 1
Get to know the company inside out! Research their products, values, and social media presence. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers via email, social media, and live chat, make sure you can convey information clearly and maintain a friendly tone. Role-play with a friend if you need to!
✨Tip Number 3
Show off your passion for beauty and hair! Whether it's through your personal experiences or knowledge about hair extensions, let your enthusiasm shine during interviews. It’ll make you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and ready to jump into the role. Good luck!
We think you need these skills to ace Online Web Content Assistant in Cardiff
Some tips for your application 🫡
Be Observant!:Start your cover letter with the word 'OBSERVANT' in capital letters, just like they asked. It shows you pay attention to details and can follow instructions, which is super important for this role!
Show Your Passion:Let us know why you're excited about the online hair and beauty industry! Share any personal experiences or knowledge you have about hair extensions. This will help us see your enthusiasm and fit for the role.
Highlight Your Experience:Make sure to mention your previous customer service roles, especially those involving written communication. We want to see how your skills align with what we need, so be specific about your achievements!
Keep It Friendly:Since you'll be communicating with customers, maintain a friendly and professional tone throughout your application. This will give us a taste of how you might interact with our customers!
How to prepare for a job interview at M B
✨Know Your Stuff
Make sure you brush up on your knowledge of hair extensions and the beauty industry. Familiarise yourself with common queries customers might have, as well as the products you'll be dealing with. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves a lot of written communication, practice responding to customer queries in a friendly and professional tone. You could even role-play with a friend or family member to get comfortable with different scenarios. Remember, clarity and warmth go a long way!
✨Be Organised and Proactive
Demonstrate your organisational skills by preparing for the interview. Have examples ready that showcase your attention to detail and how you've handled customer service challenges in the past. Being proactive in your responses will highlight your suitability for the role.
✨Get Social Media Savvy
Since you might appear in social media content, it’s a good idea to familiarise yourself with the brand's online presence. Check out their social media channels and think about how you can contribute to their content. Showing enthusiasm for being part of their brand activity can set you apart!
