At a Glance
- Tasks: Lead a dynamic service team and ensure top-notch customer satisfaction.
- Company: Join M and M Plant, a dedicated dealer for quality construction machinery.
- Benefits: Enjoy a competitive salary, company pension, and employee discounts.
- Other info: Work in a modern facility with opportunities for career growth.
- Why this job: Make a real impact in a role that values leadership and collaboration.
- Qualifications: 3 years of experience in construction service and strong customer service skills.
The predicted salary is between 30000 - 40000 € per year.
Company Overview
M and M Plant are dedicated dealers for Case CF Moto, Magni and Wacker Neuson, serving the South West area with a focus on quality machinery and excellent customer support. Operating from a modern facility at Kennards House, our small team values close collaboration and high standards of service.
Summary
We are seeking a Service Manager to lead our service team at M and M Plant in Devon & Cornwall. Based at our new site, you will play a key role in ensuring customer satisfaction through effective service management and technical expertise.
Responsibilities
- Oversee daily operations of the service department to ensure efficient workflow.
- Lead and motivate the service team to deliver exceptional customer support.
- Manage repair schedules, parts inventory, and maintenance processes.
- Develop upselling strategies to enhance revenue from service offerings.
- Maintain high standards of mechanical work and safety compliance.
- Build strong relationships with customers to promote loyalty.
- Coordinate with sales teams to identify opportunities for additional services.
- Ensure accurate cash handling and financial procedures are followed.
Qualifications
- Proven experience in mechanical knowledge related to construction machinery.
- Strong customer service skills with a focus on client satisfaction.
- Ability to lead a team effectively and motivate staff.
- Experience in upselling services or products is advantageous.
- Good organizational skills for managing schedules and inventory.
- Knowledge of cash handling procedures.
- Excellent communication skills, both verbal and written.
- Excellent computer skills, training will be given.
- Prior experience in a dealership or service environment is preferred.
If you’re ready to steer your career towards a dynamic role where your leadership makes a real impact, we’d love to hear from you—join us at M and M Plant and help shape the future of our service department!
Job Types: Full-time, Permanent
Pay: £30,000.00-£40,000.00 per year
Benefits:
- Company pension
- Employee discount
- On-site parking
Experience: construction service: 3 years (required)
Work Location: In person
Construction service manager in Launceston employer: M and M Plant (Devon & Cornwall) Ltd
M and M Plant is an excellent employer, offering a collaborative work culture where your contributions directly impact customer satisfaction and team success. Located in the scenic Devon & Cornwall region, we provide our employees with opportunities for professional growth, competitive salaries, and benefits such as a company pension and employee discounts, all within a modern facility that prioritises high standards of service and safety.
Contact Detail:
M and M Plant (Devon & Cornwall) Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Construction service manager in Launceston
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction industry and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge related to construction machinery. Be ready to discuss how you've led teams and improved customer satisfaction in past roles. We want to see that you can bring your A-game!
✨Tip Number 3
Showcase your upselling skills! Think of examples where you've successfully increased revenue through service offerings. This is a key part of the role, so make sure to highlight your experience in this area during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Construction service manager in Launceston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in mechanical knowledge and customer service. We want to see how your skills align with the role of Service Manager, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about leading a service team and how you can enhance customer satisfaction at M and M Plant. Keep it engaging and personal!
Showcase Your Leadership Skills:In your application, emphasise any previous experience where you’ve led a team or motivated staff. We’re looking for someone who can inspire others, so share examples that demonstrate your leadership style.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at M and M Plant (Devon & Cornwall) Ltd
✨Know Your Machinery
Make sure you brush up on your mechanical knowledge related to construction machinery. Be prepared to discuss specific models and their features, as well as any recent advancements in the industry. This will show that you're not just familiar with the basics but are genuinely passionate about the field.
✨Showcase Your Leadership Skills
Since the role involves leading a service team, think of examples from your past experiences where you've successfully motivated and managed a team. Be ready to share how you handle conflicts, encourage collaboration, and ensure high standards of service.
✨Customer Service is Key
Prepare to discuss your approach to customer service. Think of specific instances where you've gone above and beyond to ensure client satisfaction. Highlight your ability to build strong relationships with customers, as this is crucial for promoting loyalty and repeat business.
✨Upselling Strategies Matter
Since the job involves developing upselling strategies, come equipped with ideas on how you could enhance revenue from service offerings. Share any previous experiences where you've successfully upsold services or products, and be ready to discuss how you would implement similar strategies at M and M Plant.
