At a Glance
- Tasks: Lead a dynamic service team and ensure top-notch customer satisfaction.
- Company: Join M and M Plant, a dedicated dealer for quality machinery in the South West.
- Benefits: Enjoy a competitive salary, company pension, employee discounts, and on-site parking.
- Other info: Exciting opportunity for career growth in a supportive environment.
- Why this job: Make a real impact in a role that values collaboration and high standards.
- Qualifications: Proven mechanical knowledge and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Company Overview
M and M Plant are dedicated dealers for Case CF Moto, Magni and Wacker Neuson, serving the South West area with a focus on quality machinery and excellent customer support. Operating from a modern facility at Kennards House, our small team values close collaboration and high standards of service.
Summary
We are seeking a Service Manager to lead our service team at M and M Plant in Devon Cornwall. Based at our new site, you will play a key role in ensuring customer satisfaction through effective service management and technical expertise.
Responsibilities
- Oversee daily operations of the service department to ensure efficient workflow.
- Lead and motivate the service team to deliver exceptional customer support.
- Manage repair schedules, parts inventory, and maintenance processes.
- Develop upselling strategies to enhance revenue from service offerings.
- Maintain high standards of mechanical work and safety compliance.
- Build strong relationships with customers to promote loyalty.
- Coordinate with sales teams to identify opportunities for additional services.
- Ensure accurate cash handling and financial procedures are followed.
Qualifications
- Proven experience in mechanical knowledge related to construction machinery.
- Strong customer service skills with a focus on client satisfaction.
- Ability to lead a team effectively and motivate staff.
- Experience in upselling services or products is advantageous.
- Good organizational skills for managing schedules and inventory.
- Knowledge of cash handling procedures.
- Excellent communication skills, both verbal and written.
- Excellent computer skills, training will be given.
- Prior experience in a dealership or service environment is preferred.
If you're ready to steer your career towards a dynamic role where your leadership makes a real impact, we'd love to hear from you-join us at M and M Plant and help shape the future of our service department!
Job Types: Full-time, Permanent
Pay: £30,000.00-£40,000.00 per year
Benefits: Company pension, Employee discount, On-site parking
Experience: construction service: 3 years (required)
Work Location: In person
Construction service manager (Launceston) in Cornwall employer: M and M Plant (Devon & Cornwall) Ltd
M and M Plant is an exceptional employer that prioritises a collaborative work culture and high standards of service, making it an ideal place for a Construction Service Manager. Located in Launceston, our modern facility offers a supportive environment where employees can thrive, with opportunities for professional growth and development. We value our team members and provide benefits such as a company pension, employee discounts, and on-site parking, ensuring a rewarding and fulfilling career experience.
Contact Details:
M and M Plant (Devon & Cornwall) Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Construction service manager (Launceston) in Cornwall
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction industry and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and customer service skills. Be ready to share examples of how you've led teams and improved customer satisfaction in previous roles. We want to see that passion for service management!
✨Tip Number 3
Don’t just apply anywhere—apply through our website! It shows you're genuinely interested in M and M Plant and helps us keep track of your application. Plus, it’s super easy and straightforward!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in making a lasting impression. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind.
We think you need these skills to ace Construction service manager (Launceston) in Cornwall
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, make sure to read through the entire job description. It’s packed with important details about what we’re looking for in a Service Manager, and it’ll help you tailor your application to show us why you’re the perfect fit.
Show Off Your Experience:When writing your application, highlight your experience in mechanical knowledge related to construction machinery. We want to see how your background aligns with our needs, so don’t hold back on showcasing your skills and achievements!
Be Personable and Professional:We value strong customer service skills, so make sure your application reflects your ability to build relationships and promote loyalty. Use a friendly tone while keeping it professional – we want to get a sense of who you are!
Apply Through Our Website:Once you’ve polished your application, head over to our website and hit that apply button! It’s the best way to ensure your application gets to us directly, and we can’t wait to hear from you.
How to prepare for a job interview at M and M Plant (Devon & Cornwall) Ltd
✨Know Your Machinery
Make sure you brush up on your mechanical knowledge related to construction machinery. Be prepared to discuss specific models and their features, as well as any recent advancements in the industry. This will show that you're not just a leader but also technically savvy.
✨Showcase Your Leadership Skills
Think of examples where you've successfully led a team or motivated staff in previous roles. Be ready to share how you handle challenges and ensure high standards of service. This is your chance to demonstrate your ability to inspire and manage a team effectively.
✨Customer Service Focus
Prepare to talk about your approach to customer satisfaction. Have some anecdotes ready that highlight how you've built strong relationships with clients and resolved issues. This will help convey your commitment to exceptional customer support, which is crucial for this role.
✨Upselling Strategies
Since upselling is part of the job, think about strategies you've used in the past to enhance revenue from services. Be ready to discuss how you identify opportunities for additional services and how you communicate these to customers without being pushy.
