At a Glance
- Tasks: Lead a dynamic service team and ensure top-notch customer satisfaction.
- Company: Join M and M Plant, a dedicated dealer for quality construction machinery.
- Benefits: Enjoy a competitive salary, company pension, and employee discounts.
- Other info: Exciting opportunity for career growth in a supportive environment.
- Why this job: Make a real impact in a role that values collaboration and high standards.
- Qualifications: Proven mechanical knowledge and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Company Overview
M and M Plant are dedicated dealers for Case CF Moto, Magni and Wacker Neuson, serving the South West area with a focus on quality machinery and excellent customer support. Operating from a modern facility at Kennards House, our small team values close collaboration and high standards of service.
Summary
We are seeking a Service Manager to lead our service team at M and M Plant in Devon & Cornwall. Based at our new site, you will play a key role in ensuring customer satisfaction through effective service management and technical expertise.
Responsibilities
- Oversee daily operations of the service department to ensure efficient workflow.
- Lead and motivate the service team to deliver exceptional customer support.
- Manage repair schedules, parts inventory, and maintenance processes.
- Develop upselling strategies to enhance revenue from service offerings.
- Maintain high standards of mechanical work and safety compliance.
- Build strong relationships with customers to promote loyalty.
- Coordinate with sales teams to identify opportunities for additional services.
- Ensure accurate cash handling and financial procedures are followed.
Qualifications
- Proven experience in mechanical knowledge related to construction machinery.
- Strong customer service skills with a focus on client satisfaction.
- Ability to lead a team effectively and motivate staff.
- Experience in upselling services or products is advantageous.
- Good organizational skills for managing schedules and inventory.
- Knowledge of cash handling procedures.
- Excellent communication skills, both verbal and written.
- Excellent computer skills, training will be given.
- Prior experience in a dealership or service environment is preferred.
If you're ready to steer your career towards a dynamic role where your leadership makes a real impact, we'd love to hear from you-join us at M and M Plant and help shape the future of our service department!
Job Types: Full-time, Permanent
Pay: £30,000.00-£40,000.00 per year
Benefits:
- Company pension
- Employee discount
- On-site parking
Experience: construction service: 3 years (required)
Work Location: In person
Construction service manager (Launceston) in Boyton employer: M and M Plant (Devon & Cornwall) Ltd
At M and M Plant, we pride ourselves on being an excellent employer, offering a collaborative work culture where every team member's contribution is valued. Located in the heart of Launceston, our modern facility provides a supportive environment with opportunities for professional growth and development, alongside competitive benefits such as a company pension and employee discounts. Join us to be part of a dedicated team that prioritises customer satisfaction and high standards of service in the construction machinery sector.
Contact Details:
M and M Plant (Devon & Cornwall) Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Construction service manager (Launceston) in Boyton
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Service Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching M and M Plant and understanding their values and services. Tailor your responses to show how your experience aligns with their focus on quality machinery and customer support. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your leadership skills! Think of examples from your past where you’ve successfully led a team or improved customer satisfaction. Being able to share these stories during interviews will demonstrate your capability to motivate and manage a service team effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the M and M Plant family. So, hit that apply button and let’s get you on board!
We think you need these skills to ace Construction service manager (Launceston) in Boyton
Some tips for your application 🫡
Read the Job Description Carefully:Before you start writing your application, make sure to read through the entire job description. This will help us understand what we're looking for and tailor your application to highlight your relevant experience.
Showcase Your Experience:When detailing your experience, focus on your mechanical knowledge and customer service skills. We want to see how your background aligns with the responsibilities of the Service Manager role, so be specific about your achievements!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon unless it's relevant to the construction machinery field. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website:Once you're happy with your application, make sure to hit the apply button on our website. This ensures your application goes directly to us, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at M and M Plant (Devon & Cornwall) Ltd
✨Know Your Machinery
Make sure you brush up on your mechanical knowledge related to construction machinery. Be prepared to discuss specific models and their features, as well as any relevant experience you've had with repairs or maintenance. This will show that you’re not just a people person but also technically savvy.
✨Showcase Your Leadership Skills
Since the role involves leading a service team, think of examples where you've successfully motivated and managed a team. Prepare to share stories that highlight your ability to inspire others and maintain high standards of service. This will demonstrate that you can handle the responsibilities of the Service Manager position.
✨Customer Satisfaction is Key
Be ready to talk about how you've previously ensured customer satisfaction in your roles. Think of specific instances where you went above and beyond for a client. This will resonate well with the company’s focus on excellent customer support and loyalty.
✨Prepare for Upselling Questions
Since upselling is part of the job, come prepared with strategies or experiences where you successfully increased revenue through additional services. This could be anything from suggesting extra maintenance packages to promoting new products. Showing that you understand the business side of service management will set you apart.
