At a Glance
- Tasks: Lead and develop an IT team while managing multi-site IT infrastructure.
- Company: Join Doocey Group, a family-run civil engineering contractor with 40 years of experience.
- Benefits: Competitive salary, regular reviews, and a supportive work environment.
- Other info: Diverse workforce welcomed; excellent career growth opportunities.
- Why this job: Make a real impact in a growing company with strong values and ambitious goals.
- Qualifications: 8+ years in IT, including leadership experience and hands-on technical skills.
The predicted salary is between 40000 - 50000 £ per year.
Salary: Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry.
Location: Tipton
Our Company: Doocey Group is a family‑run utility and civil engineering contractor with over 40 years’ experience built on strong, Black Country values. We’ve experienced significant growth over the past 10 years which we’ve achieved through consistently delivering high quality work on behalf of our clients, including National Grid and South Staffordshire Water. We pride ourselves on the strength of our relationship with our clients and subcontractors and despite operating in a very fast‑paced and often challenging industry, we will soon register a turnover of £100m, a significant milestone for the organisation. If you’re looking to join a business that values hard work, loyalty and ambition, you’ll feel right at home here.
The Role: The IT Manager & Hands on Principal Technician is responsible for providing advanced technical support, managing IT infrastructure (including networking), and ensuring the smooth operation of the company’s IT systems across all sites. The role will involve working closely with the Head of Technology to roll out the vision for IT operations, network, and infrastructure improvements across the business.
Responsibilities:
- Lead, mentor and develop a small IT team, including performance management, workload planning via ticketing systems and ongoing skills development.
- Oversee day‑to‑day IT operations while balancing strategic improvement initiatives and long‑term technology roadmap.
- Manage and support multi‑site IT infrastructure, ensuring consistency, performance and reliability across all locations.
- Implement, modernise and maintain infrastructure and systems to meet organisational and security standards.
- Develop, maintain and enforce IT policies, procedures and best practices.
- Maintain and evolve IT asset management processes, including lifecycle tracking and procurement.
- Oversee provisioning, distribution and management of end‑user devices (laptops, tablets and mobile devices).
- Monitor system performance and proactively identify risks, vulnerabilities or potential outages before they impact the business.
- Diagnose and resolve complex technical issues using structured troubleshooting approaches.
Personal Qualities:
- Hands‑on leader
- Decisive and accountable
- Strong communicator
- Proactive mindset
- Highly organised and pragmatic
- Analytical and solution‑focused
- Transparent and trustworthy
- Service‑driven
- Collaborative
- Resilient under pressure
Technical Skills & Experience:
- 8+ years’ IT experience, including 3‑5 years in a leadership role managing small teams, preferably as an IT Manager & Hands on Principal Technician.
- Proven experience supporting and modernising IT environments for 300+ users across multiple sites.
- Experience delivering IT projects, upgrades and deployments aligned to business objectives.
- Hands‑on expertise with Microsoft technologies.
- Solid understanding of cybersecurity.
- Experience with device management.
- Proficient in troubleshooting complex technical issues.
- Familiar with ITIL principles and service delivery frameworks.
Qualifications & Training:
- Relevant IT qualification or equivalent practical experience.
- ITIL certificate (desirable).
- Microsoft or cybersecurity certifications (desirable).
- Experience with ISO 27001 or similar frameworks (desirable).
Additional Information: Doocey Group value a diverse workforce and welcome applications from all sections of the community, regardless of any protected characteristics.
Please note that we operate with a preferred supplier list and will not accept unsolicited IT Manager & Hands on Principal Technician CVs from recruitment agencies with whom we do not have an existing agreement.
By submitting your application for the IT Manager & Hands on Principal Technician, you consent to Doocey Group retaining your CV, application details, and personal information for the purpose of considering you for current and future employment opportunities. Your information will be stored securely and will only be shared internally as necessary.
IT Manager & Hands on Principal Technician M & A Doocey Civil Engineering in Tipton employer: M & A Doocey Civil Engineering Ltd.
Doocey Group is an exceptional employer, offering a supportive and family-oriented work culture that values integrity, reliability, and ambition. With over 40 years of industry experience and a commitment to employee growth, we provide competitive salaries, regular reviews, and opportunities for professional development in the thriving locations of Birmingham, Worcester, and Gloucester. Join us to be part of a dedicated team that prioritises health and safety while delivering high-quality projects for esteemed clients like National Grid and South Staffordshire Water.
Contact Details:
M & A Doocey Civil Engineering Ltd. Recruitment Team
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We think you need these skills to ace IT Manager & Hands on Principal Technician M & A Doocey Civil Engineering in Tipton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at M & A Doocey Civil Engineering Ltd..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at M & A Doocey Civil Engineering Ltd.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
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How to prepare for a job interview at M & A Doocey Civil Engineering Ltd.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
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Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
