IT Manager & Hands on Principal Technician in Tipton

Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry.

Location: Tipton

Doocey Group is a family-run utility and civil engineering contractor with over 40 years’ experience built on strong, Black Country values. We’ve experienced significant growth over the past 10 years which we’ve achieved through consistently delivering high quality work on behalf of our clients, including National Grid and South Staffordshire Water. We pride ourselves on the strength of our relationship with our clients and subcontractors and despite operating in a very fast-paced and often challenging industry, we will soon register a turnover of £100m, a significant milestone for the organisation. If you’re looking to join a business that values hard work, loyalty and ambition, you’ll feel right at home here.

The IT Manager & Hands on Principal Technician is responsible for providing advanced technical support, managing IT infrastructure (including networking), and ensuring the smooth operation of the company’s IT systems across all sites. The role will involve working closely with the Head of Technology to roll out the vision for IT operations, network, and infrastructure improvements across the business.

Responsibilities:

• Lead, mentor and develop a small IT team, including performance management, workload planning via ticketing systems and ongoing skills development.
• Oversee day-to-day IT operations while balancing strategic improvement initiatives and long-term technology roadmap.
• Manage and support multi-site IT infrastructure, ensuring consistency, performance and reliability across all locations.
• Implement, modernise and maintain infrastructure and systems to meet organisational and security standards.
• Develop, maintain and enforce IT policies, procedures and best practices.
• Maintain and evolve IT asset management processes, including lifecycle tracking and procurement.
• Oversee provisioning, distribution and management of end-user devices (laptops, tablets and mobile devices).
• Monitor system performance and proactively identify risks, vulnerabilities or potential outages before they impact the business.
• Diagnose and resolve complex technical issues using structured troubleshooting approaches.

Personal Qualities:

• Hands-on leader
• Decisive and accountable
• Strong communicator
• Proactive mindset
• Highly organised and pragmatic
• Analytical and solution-focussed
• Transparent and trustworthy
• Service-driven
• Collaborative
• Resilient under pressure

Technical Skills & Experience:

• 8+ years’ IT experience, including 3-5 years in a leadership role managing small teams, preferably as an IT Manager & Hands on Principal Technician.
• Proven experience supporting and modernising IT environments for 300+ users across multiple sites.
• Experience delivering IT projects, upgrades and deployments aligned to business objectives.
• Hands-on expertise with Microsoft technologies.
• Solid understanding of cybersecurity.
• Experience with device management.
• Proficient in troubleshooting complex technical issues.
• Familiar with ITIL principles and service delivery frameworks.

Qualifications & Training:

• Relevant IT qualification or equivalent practical experience.
• ITIL certificate (desirable).
• Microsoft or cybersecurity certifications (desirable).
• Experience with ISO 27001 or similar frameworks (desirable).

Doocey Group value a diverse workforce and welcome applications from all sections of the community, regardless of any protected characteristics.

Please note that we operate with a preferred supplier list and will not accept unsolicited CVs from recruitment agencies with whom we do not have an existing agreement.

By submitting your application, you consent to Doocey Group retaining your CV, application details, and personal information for the purpose of considering you for current and future employment opportunities. Your information will be stored securely and will only be shared internally as necessary.