Faults Administrator (9-Month FTC) in Birmingham

Doocey Group is a family-run utility and civil engineering contractor with over 40 years’ experience built on strong, Black Country values. We’ve experienced significant growth over the past 10 years which we’ve achieved through consistently delivering high quality work on behalf of our clients, including National Grid and South Staffordshire Water. We pride ourselves on the strength of our relationship with our clients and subcontractors and despite operating in a very fast-paced and often challenging industry, we will soon register a turnover of £100m, a significant milestone for the organisation. If you’re looking to join a business that values hard work, loyalty and ambition, you’ll feel right at home here.

The Streetworks Faults Administrator is responsible for coordinating and managing Streetworks activities related to infrastructure faults. This includes logging and tracking faults, liaising with contractors and local authorities, ensuring compliance with regulations, and maintaining accurate records. The role involves significant communication and administrative duties to ensure smooth operations and resolution of Streetworks issues.

Responsibilities

• Act as first point of contact for emergency fault calls, making sure every issue is logged, planned, and communicated clearly.
• Share job details with the right teams through group messaging, ensuring everyone has the information they need to act quickly.
• Pull together fault log updates into reinstatement sheets (RIFs) and upload accurate work instructions to our Works Management system by set deadlines.
• Check that all faults from the previous day have corresponding work instructions, chasing where necessary to keep reporting accurate and up to date.
• Review and confirm permit dates, working closely with clients to resolve any issues in line with Streetworks SLA requirements.
• Handle app submissions, photos and CAD drawings, making sure everything is logged correctly, attached to the right jobs, and shared with the clients or operations teams as needed.
• Monitor site compliance with Streetworks and Roadworks safety requirements, flagging any issues to supervisors and team leaders.
• Keep all records, spreadsheets, and reports fully updated and accurate to support performance monitoring and client reporting.
• Join performance meetings with your manager to review progress, share feedback, and raise any issues.
• Work with the Faults Manager to make sure all onsite teams are recorded correctly, ensuring the Master Faults Log is always accurate and payments can be claimed.

Personal Qualities

• Highly organised and detail-orientated.
• Proactive problem-solver.
• Strong communicator.
• Calm under pressure.
• Team player.
• Tech-savvy.
• Compliance-focussed.
• Continuous learner.

Technical Skills & Experience

• Previous administrative experience is preferred but not essential.

Qualifications & Training

• A comprehensive knowledge of Microsoft Office software, especially Word, PowerPoint, and Excel.
• GCSEs Grade 4-9 or equivalent.

Doocey Group value a diverse workforce and welcome applications from all sections of the community, regardless of any protected characteristics.

Please note that we operate with a preferred supplier list and will not accept unsolicited CVs from recruitment agencies with whom we do not have an existing agreement.

By submitting your application, you consent to Doocey Group retaining your CV, application details, and personal information for the purpose of considering you for current and future employment opportunities. Your information will be stored securely and will only be shared internally as necessary.