At a Glance
- Tasks: Welcome guests, manage check-ins and check-outs, and ensure a fantastic stay.
- Company: Join the historic voco Lythe Hill, a luxury country house hotel.
- Benefits: Enjoy 50% off stays, free gym access, and comprehensive training.
- Other info: Flexible schedules and opportunities for career growth in a supportive environment.
- Why this job: Be part of a team that creates memorable experiences for guests.
- Qualifications: Smart appearance, great communication skills, and a friendly attitude.
The predicted salary is between 26436 - 26436 £ per year.
We are currently recruiting for a Hotel Receptionist to join our Team at voco Lythe Hill. Voco Lythe Hill is an historic Country House Hotel, set in 20 acres of woodland on the slopes of the Surrey/Sussex Hills and located on the outskirts of the market town of Haslemere. Voco Lythe Hill offers luxury accommodation, Spa, Gym, Restaurant and private dining rooms and is a popular venue for weddings and events.
The ideal candidate will offer a high standard of customer service, be passionate about exceeding our customer’s needs, and work well in a small team. Candidates should be smart and well presented, with an attentive manner.
- To have a good knowledge and understanding of all hotel facilities and outlets.
- To maintain a high level of guest satisfaction.
- To ensure smooth check-in and check-out of guests.
- To ensure all reservations for accommodation and restaurants are dealt with in a professional manner.
- Maintain a thorough working knowledge of the Front of House system (training will be given).
- Prepare guest accounts accurately prior to departure.
- Responsible for the reception float and daily banking.
Knowledge, Skills & Experience Required:
- Smart personal presentation and polite and friendly manner.
- Great interpersonal skills with excellent standards of spoken English.
- Able to work early and late shifts and some weekends.
- Good numeracy and literacy skills.
- Be able to cope under pressure.
- To be polite, well dressed, clean and efficient at all times.
We’re all about rewarding our team’s hard work, that’s why you’ll receive a competitive salary, as well as:
- Discount of 50% for you and your loved ones stay on all of our IHG Hotels – also enjoy your favourite food and drink at a 50% discount.
- Free Gym and Leisure Club use.
- Comprehensive in-house training program alongside probation – the chance to further your career across our well-known brands; as one of the industry’s top brands, we can provide training and development at each level of your career.
- A flexible and well thought out schedule and work-life balance.
- Free meals on duty.
- Free parking.
Experience is not essential as training will be provided. Salary dependent on experience.
Job Type: Full-time
Pay: Up to £26,436.00 per year.
Hotel Receptionist in Haslemere employer: Lythe Hill Hotel
At voco Lythe Hill, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and individual growth. Nestled in the picturesque Surrey/Sussex Hills, our historic Country House Hotel provides employees with unique benefits such as generous discounts at IHG Hotels worldwide, free gym access, and comprehensive training programmes to advance your career in hospitality. Join us for a rewarding experience where your contributions are recognised and celebrated in a beautiful setting.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in Haslemere
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Lythe Hill Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Lythe Hill Hotel
Don't be shy about reaching out to Lythe Hill Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Receptionist in Haslemere
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Lythe Hill Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Lythe Hill Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
