At a Glance
- Tasks: Conduct user research to shape product decisions and enhance customer experiences.
- Company: Join Lyst, a leading global fashion shopping platform transforming the future of fashion.
- Benefits: Enjoy competitive salary, generous holidays, remote work options, and a clothing allowance.
- Other info: Collaborative culture with opportunities for growth and exciting social events.
- Why this job: Make a real impact in fashion by using your research skills to influence product design.
- Qualifications: Experience in user research, strong communication skills, and a passion for fashion.
The predicted salary is between 36000 - 60000 £ per year.
Lyst is a global fashion shopping platform founded in London in 2010 and catering to over 160M shoppers per year. We offer our customers the largest assortment of premium & luxury fashion products in one place, curating pieces from 27,000 of the world's leading brands and stores. In 2025, Lyst joined Zozo, operators of Zozotown, the leading fashion e-commerce platform in Japan. This partnership marks a bold new era for Lyst, as we accelerate our vision and work together to transform the future of fashion shopping through AI and technology.
At Lyst, we obsess over the customer, providing a search & discovery experience which offers inspiration, fulfilment, and personalisation. We believe that fashion is amazing but shopping for fashion often isn’t, and use our technology, data and creativity to bring more joy, greater choice and fewer fails. Our mission is to help fashion shoppers make better choices and help fashion partners find better audiences as the category-leading destination for every fashion shopper.
The Role
We’re hiring a Senior User Researcher to strengthen how customer evidence informs product decisions at Lyst. This role is hands-on: you’ll run high-quality usability and opportunity research in close partnership with product teams. The role will also own research enablement - creating foundations, tools and practices to help teams move faster and reduce bottlenecks.
What You’ll Do
- Deliver Applied Research for Product Teams
- Plan and run usability testing, interviews, and opportunity studies
- Use platforms such as UserTesting.com to deliver rapid evaluative research that supports delivery teams
- Design and administer surveys end-to-end, including SurveyMonkey (Admin-level familiarity)
- Partner with designers and PMs to shape learning goals early
- Turn findings into clear, actionable implications for product work
Own Research Foundations That Scale
- Develop and own lightweight playbooks and templates for BAU testing
- Create shared standards for quality, ethics, and consistency and coach teams on how to utilise them
- Drive adoption of consistent research practices to reduce dependency on a central support
Build knowledge systems and insight repositories
- Maintain accessible and effective knowledge workflows using your familiarity with tools such as Notion or NotebookLLM
- Create practical ways to capture and reuse insight across teams
Enable Teams Over Time
- Support teams in adopting safe, lightweight, customer testing practices
- Reduce bottlenecks by helping others do the basics well
- Synthesise so that insights compound rather than fragment
- Collaborate with Product Design by advising on prototype fidelity and testing readiness, ideally with working knowledge of Figma
Growth Over Time
As foundations mature, this role will have the scope to contribute to broader strategic questions by connecting customer behaviour to longer-term product opportunities. Progression will be earned through strong execution, trusted partnership, and building systems that scale. We will create a supportive environment that values visibility and collaboration to help you succeed.
How We Work
User Research is a central capability that collaborates closely with embedded product teams. Some work happens in deep partnership with squads with particular connection through product design. Other needs that affect cross-organisational initiatives may require planned allocation. Regardless of the collaboration model, the focus is on clarity, impact, and sustainable ways of working.
What Success Looks Like
In your first year:
- Teams have reliable access to usability and opportunity research
- Research outputs influence decisions, not just documentation
- Foundational templates and practices are in active use
- Customer insight becomes systematic and reusable
Over time:
- Teams rely less on central research for basic testing
- Research contributes increasingly to cross-organisational themes and opportunity framing
- The function matures from delivery support toward enablement and strategic insight
What We’re Looking For:
- Strong applied research craft and experience running studies end-to-end
- Ability to translate findings into clear product implications
- A practical, outcomes-focused mindset
- Comfortable partnering closely with design and product stakeholders
- Motivation to build repeatable practices, not just deliver individual studies
- Demonstrated potential to grow from strong execution into broader synthesis over time
- Experience in ecommerce or other consumer facing experiences.
- Proficiency running applied research using UserTesting.com, and experience managing survey programmes with SurveyMonkey (Admin)
Nice to Have:
- Experience in fashion retail or marketplaces
- Experience maintaining insight repositories using Notion, NotebookLLM, or similar tools
- Exposure to both evaluative and generative research methods
- Familiarity with Figma prototyping workflows for usability testing
Our Ways of Working:
We all come into the office on Tuesdays and Thursdays, with the option to work remotely or come into the office on the other days. We believe that in person collaboration and community spirit is super important, which is why we spend some of our time in the office and some of our time at home.
Time Off: In addition to the 8 statutory bank holidays, you will receive 29 holidays per year. Lyst’s holiday year runs from 1 April to 31 March.
Remote Working: Work from anywhere for up to 4 weeks per year
Competitive Family Leave Package: This includes Enhanced Family Leave for those eligible, paid Time off for Dependents and Support for Fertility Treatment & Loss.
Clothing Benefit: We want you to enjoy using the Lyst app and site as much as our customers, so we provide you with a clothing allowance to use on Lyst every year. This starts at £250 when you join and increases up to £1,000 with your length of service.
Private Healthcare: Our healthcare provider is Vitality. Your health is important to us which is why we offer all employees a comprehensive healthcare scheme from the day you start.
Training Allowance: We’re big on continuous learning and growth, so all employees are currently entitled to an annual training allowance of £1,000. This can be used to attend conferences, industry events, training courses and to purchase resources.
Pension Scheme: Our pension provider is The People’s Pension. We offer a minimum employee contribution of 5% and 3% employer contribution.
Eye Tests and Vouchers: Employees can make a saving on their eye test and glasses through our chosen provider. You’ll receive a free eye test every year and a discount towards glasses.
Cycle-to-Work Scheme: Lyst will purchase a bicycle from your chosen retailer, you will then receive a voucher to pick up your bicycle from them.
Transport Season Ticket Loan: Employees can apply for an interest free season ticket loan to support your travel to work.
Social Events: Frequent company wide social events including Christmas & summer parties, sports days, themed drinks, quizzes, cook alongs, as well as smaller team socials. We also have plenty of interest based groups such as football, running club, book club, culinary and more.
Senior User Researcher employer: Lyst
Lyst is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for innovative marketers looking to make a significant impact in the fashion industry. With a focus on employee growth and development, Lyst offers unique opportunities to engage with diverse stakeholders while driving full-funnel marketing strategies in a vibrant London setting, renowned for its rich fashion heritage. Join us to be part of a forward-thinking team that values creativity and results, all while enjoying the benefits of working in one of the world's fashion capitals.
StudySmarter Expert Advice🤫
We think this is how you could land Senior User Researcher
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Lyst for a Senior User Researcher, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Lyst before they go live!
We think you need these skills to ace Senior User Researcher
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Senior User Researcher at Lyst, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Lyst does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Lyst. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Lyst.
How to prepare for a job interview at Lyst
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Lyst, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Lyst might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Lyst!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Lyst is looking for.
