Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Conduct user research to shape product decisions and enhance customer experiences.
- Company: Join Lyst, a leading global fashion shopping platform transforming the future of fashion.
- Benefits: Flexible work environment, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in fashion by using your research skills to drive innovation.
- Qualifications: Experience in applied research and a passion for understanding customer behaviour.
- Other info: Collaborative culture with a focus on visibility and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Lyst is a global fashion shopping platform founded in London in 2010 and catering to over 160M shoppers per year. We offer our customers the largest assortment of premium & luxury fashion products in one place, curating pieces from 27,000 of the world's leading brands and stores. In 2025, Lyst joined Zozo, operators of Zozotown, the leading fashion e-commerce platform in Japan. This partnership marks a bold new era for Lyst, as we accelerate our vision and work together to transform the future of fashion shopping through AI and technology.
At Lyst, we obsess over the customer, providing a search & discovery experience which offers inspiration, fulfilment, and personalisation. We believe that fashion is amazing but shopping for fashion often isn’t, and use our technology, data and creativity to bring more joy, greater choice and fewer fails. Our mission is to help fashion shoppers make better choices and help fashion partners find better audiences as the category-leading destination for every fashion shopper.
The Role
We’re hiring a Senior User Researcher to strengthen how customer evidence informs product decisions at Lyst. This role is hands-on: you’ll run high-quality usability and opportunity research in close partnership with product teams. The role will also own research enablement - creating foundations, tools and practices to help teams move faster and reduce bottlenecks.
What You’ll Do
- Deliver Applied Research for Product Teams
- Plan and run usability testing, interviews, and opportunity studies
- Use platforms such as UserTesting.com to deliver rapid evaluative research that supports delivery teams
- Design and administer surveys end-to-end, including SurveyMonkey (Admin-level familiarity)
- Partner with designers and PMs to shape learning goals early
- Turn findings into clear, actionable implications for product work
- Own Research Foundations That Scale
- Develop and own lightweight playbooks and templates for BAU testing
- Create shared standards for quality, ethics, and consistency and coach teams on how to utilise them
- Drive adoption of consistent research practices to reduce dependency on a central support
- Build knowledge systems and insight repositories
- Maintain accessible and effective knowledge workflows using your familiarity with tools such as Notion or NotebookLLM
- Create practical ways to capture and reuse insight across teams
- Enable Teams Over Time
- Support teams in adopting safe, lightweight, customer testing practices
- Reduce bottlenecks by helping others do the basics well
- Synthesise so that insights compound rather than fragment
- Collaborate with Product Design by advising on prototype fidelity and testing readiness, ideally with working knowledge of Figma
Growth Over Time
As foundations mature, this role will have the scope to contribute to broader strategic questions by connecting customer behaviour to longer-term product opportunities. Progression will be earned through strong execution, trusted partnership, and building systems that scale. We will create a supportive environment that values visibility and collaboration to help you succeed.
How We Work
User Research is a central capability that collaborates closely with embedded product teams. Some work happens in deep partnership with squads with particular connection through product design. Other needs that affect cross-organisational initiatives may require planned allocation. Regardless of the collaboration model, the focus is on clarity, impact, and sustainable ways of working.
What Success Looks Like
In your first year:
- Teams have reliable access to usability and opportunity research
- Research outputs influence decisions, not just documentation
- Foundational templates and practices are in active use
- Customer insight becomes systematic and reusable
Over time:
- Teams rely less on central research for basic testing
- Research contributes increasingly to cross-organisational themes and opportunity framing
- The function matures from delivery support toward enablement and strategic insight
What We’re Looking For:
- Strong applied research craft and experience running studies end-to-end
- Ability to translate findings into clear product implications
- A practical, outcomes-focused mindset
- Comfortable partnering closely with design and product stakeholders
- Motivation to build repeatable practices, not just deliver individual studies
- Demonstrated potential to grow from strong execution into broader synthesis over time
- Experience in ecommerce or other consumer facing experiences.
- Proficiency running applied research using UserTesting.com, and experience managing survey programmes with SurveyMonkey (Admin)
Nice to Have:
- Experience in fashion retail or marketplaces
- Experience maintaining insight repositories using Notion, NotebookLLM, or similar tools
- Exposure to both evaluative and generative research methods
- Familiarity with Figma prototyping workflows for usability testing
Our Ways of Working: We all come into the office on Tuesdays and Thursdays, with the option to work remotely or come into the office on the other days. We believe that in person collaboration and community spirit is super important, which is why we spend some of our time in the office and some of our time at home.
Time Off: In addition to the 8 statutory
Senior User Researcher in London employer: Lyst
Contact Detail:
Lyst Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior User Researcher in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to user research. Think about how your past experiences can showcase your skills and how they align with what Lyst is looking for.
✨Tip Number 3
Showcase your work! Create a portfolio that highlights your best research projects and findings. This will give potential employers a clear view of your capabilities and how you can contribute to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Lyst team.
We think you need these skills to ace Senior User Researcher in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior User Researcher role. Highlight your experience with usability testing and research methodologies that align with what we do at Lyst. Show us how your skills can help shape our product decisions!
Showcase Your Research Skills: In your application, don’t just list your experiences—tell us about specific projects where you’ve run end-to-end studies. We want to see how you’ve turned findings into actionable insights, so give us the juicy details!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that gets straight to the point—just like we aim to do with our customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Lyst!
How to prepare for a job interview at Lyst
✨Know Your Research Tools
Familiarise yourself with UserTesting.com and SurveyMonkey before the interview. Be ready to discuss how you've used these platforms in past projects, as this will show your hands-on experience and understanding of the tools Lyst values.
✨Showcase Your Collaboration Skills
Prepare examples of how you've partnered with product teams and designers in previous roles. Highlight specific instances where your research directly influenced product decisions, demonstrating your ability to work closely with stakeholders.
✨Emphasise Your Practical Mindset
Lyst is looking for someone who can build repeatable practices. Share your experiences in creating templates or playbooks that have streamlined research processes in your past roles, showcasing your outcomes-focused approach.
✨Connect Customer Insights to Strategy
Think about how you've synthesised customer insights into broader strategic opportunities. Be prepared to discuss how your research has not only informed immediate product decisions but also contributed to long-term goals, aligning with Lyst's vision.
