Lyst is seeking a Customer Ops Specialist to own AI-driven workflows, automation, and reporting that scale customer care with business needs. You will identify recurring issues using data, work with stakeholders, and implement scalable solutions across Zendesk, Intercom, and the new platform.
You will lead analytics on ticket taxonomy, measure deflection lift, and ensure GDPR compliance while driving improvements in automation and accuracy across our support operations.
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Locations
Customer Operations & AI Automation Specialist in Derry, Londonderry employer: Lyst
At Lyst, we pride ourselves on being an exceptional employer, fostering a dynamic and innovative work culture that empowers our software engineers to thrive. With a focus on collaboration and autonomy, our team enjoys the freedom to tackle complex challenges in a fast-paced environment while utilising cutting-edge technologies. We offer ample opportunities for professional growth, including participation in industry events and open-source projects, making Lyst an ideal place for those looking to make a meaningful impact in the world of fashion technology.
