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For Companies At a Glance
- Tasks: Welcome visitors and provide top-notch customer service at our vibrant theatre.
- Company: The Lyric Hammersmith is a creative hub in West London, dedicated to impactful theatre experiences.
- Benefits: Earn £13.15 per hour with potential pay increase; flexible casual hours available.
- Other info: We value diversity and encourage applicants from all backgrounds to apply.
- Why this job: Join a passionate team and be part of inspiring performances that resonate with the community.
- Qualifications: Must be 18+ to sell alcohol; enthusiasm for customer service is essential.
Overview
Salary: £13.15 per hour (Plus anticipated increase from 1st October 2025)
Deadline: 10:00am on Monday 15th September 2025
The Lyric Hammersmith is the civic and creative heart of West London. We believe that everyone deserves to experience the life changing impact of theatre. In our big, beautiful theatre, we tell stories that matter and work with exceptional talent to make ambitious, entertaining, inspiring shows for our audience in West London and beyond.
Role
We are now recruiting for Visitor Experience Assistants who welcome visitors to the theatre in an individual and informed way whilst delivering the highest standard of customer service at all times. You will support the theatre, having thorough knowledge of activities and events, whilst ensuring a smooth operation in line with policies and procedures.
We are looking for individuals who are passionate about delivering an excellent customer experience. This role includes the sale of alcohol for which the post-holder MUST be aged 18 or above. We are particularly interested to hear from applicants who are available to work Friday, Saturday, and Sunday evenings.
How to apply
For further information and to apply, please visit the Lyric\\\’s website: https://lyric.co.uk/our-home/about-us/work-with-us/
Equity, diversity and inclusion
The Lyric encourages people from any background to apply for this post. We are committed to creating a workforce which is representative of our society, and to bringing together those with a variety of skills and experiences to help shape what we do and how we work. We are particularly keen to hear from the global majority and disabled candidates.
All disabled candidates who demonstrate that they meet the essential criteria will be invited for an interview. The Lyric Hammersmith is proud to be a Disability Confident Committed Employer and supports parents and carers working in theatre.
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Visitor Experience Assistant (Casual) employer: Lyric Hammersmith Theatre
Contact Detail:
Lyric Hammersmith Theatre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Assistant (Casual)
✨Tip Number 1
Familiarise yourself with the Lyric Hammersmith's current shows and events. Being knowledgeable about their programming will not only impress during your interview but also help you engage with visitors effectively.
✨Tip Number 2
Demonstrate your passion for customer service by sharing relevant experiences in previous roles. Think of specific examples where you went above and beyond to enhance a customer's experience, as this aligns perfectly with the role's requirements.
✨Tip Number 3
Be prepared to discuss how you would handle challenging situations with visitors. The ability to remain calm and professional under pressure is crucial in a theatre environment, so think of scenarios where you've successfully managed difficult interactions.
✨Tip Number 4
Show your enthusiasm for the arts and community engagement. Mention any relevant volunteer work or personal interests that connect you to the theatre scene, as this can set you apart from other candidates who may not share the same passion.
We think you need these skills to ace Visitor Experience Assistant (Casual)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Visitor Experience Assistant position. Tailor your application to highlight relevant experiences that demonstrate your customer service skills and passion for theatre.
Craft a Personal Statement: Write a compelling personal statement that reflects your enthusiasm for the role and the theatre industry. Mention specific experiences that showcase your ability to provide excellent customer service and your knowledge of events at the Lyric Hammersmith.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or hospitality. Include details about your responsibilities and achievements that relate to welcoming visitors and ensuring a smooth operation.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Lyric Hammersmith Theatre
✨Know the Venue
Familiarise yourself with The Lyric Hammersmith, its history, and current events. Being able to discuss specific shows or initiatives will show your genuine interest in the theatre and its mission.
✨Customer Service Focus
Prepare examples of how you've delivered excellent customer service in the past. Highlight your ability to handle difficult situations and ensure a positive experience for visitors.
✨Availability and Flexibility
Since the role requires working evenings and weekends, be ready to discuss your availability. Emphasise your willingness to adapt to the theatre's schedule and your enthusiasm for working during peak times.
✨Passion for Theatre
Express your passion for theatre and the arts. Share any relevant experiences, whether attending performances or participating in community events, to demonstrate your commitment to the industry.