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- Tasks: Manage customer accounts, negotiate payment plans, and maintain financial records.
- Company: Dynamic company focused on equality, diversity, and inclusion.
- Benefits: Competitive salary, private medical insurance, and 23 days annual leave.
- Why this job: Join a supportive team and make a real impact on financial health.
- Qualifications: Experience in high-volume environments and strong communication skills.
- Other info: Opportunities for career progression and community volunteering.
The predicted salary is between 28000 - 31000 ÂŁ per year.
Credit Controller – 12 Month FTC.
Contract Type: 12 Month Fixed Term Contract.
Salary: £28,000–£31,000 per annum (DOE).
Hours: 08:15–16:30 (Mon‑Fri).
Location: Welwyn Garden City.
As a Credit Controller you will join our credit control team. Duties will include handling credit assessments, negotiating payment plans and maintaining accurate financial records. Reporting directly to the Credit Control Manager UK.
Key Responsibilities- To manage a portfolio of customers ensuring regular payment cycles from them within the company’s trading terms via telephone and hardcopy correspondence.
- To allocate credit cards to customer accounts and provide accurate and timely statements.
- Maintain audit trail on customer accounts to track status of account and status of cash collection.
- Recommend control action on dubious accounts to the manager i.e. “Stop” or legal proceedings.
- Improve the company’s bad debts and debtor day ratio by reducing the ageing of debts.
- Working in conjunction with Credit Controllers, Credit Control Administrators, Sales Team, Finance, HR, SOP & Customer Care and other functions within the company.
- Experience of working in a high‑volume environment.
- Professional, tenacious and highly motivated.
- Assertive telephone manner.
- Excellent written and verbal communication skills.
- Excel at intermediate level.
- Sound administration experience.
- Ability to work as part of a team with minimum supervision.
- Sage 1000 experience desirable.
- A positive approach.
- Annual leave: 23 days + Statutory leave for full‑time employees.
- Part‑time, and certain roles might be required to work bank holidays.
- Pension & Life Assurance Scheme.
- Private medical insurance, including 24‑hr online GP and Wellbeing app (after one year of service).
- Opportunity to participate in the Cycle to Work Scheme, access retail vouchers and eye care vouchers.
- 2 fully paid community volunteering days each year.
- Internal career progression support.
- Long Service Awards – to celebrate your career milestones.
- Opportunity for career break – after 3 years of service.
*Note: Offer of employment will remain provisional until we have received the following which are satisfactory to us: confirmation of your right to work in the UK; Drivers Licence and Disclosure and Barring check (where applicable).
As a diverse and forward‑thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community. We’re committed to the wellbeing of all our staff and to the sustainability of our environment.
Credit Controller in Welwyn Garden City employer: Lyreco
Contact Detail:
Lyreco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller in Welwyn Garden City
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Credit Controller role. Highlight your experience with high-volume environments and your assertive communication skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Credit Controller in Welwyn Garden City
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Controller role. Highlight your experience in managing customer accounts and handling credit assessments, as these are key responsibilities for us.
Show Off Your Communication Skills: Since excellent written and verbal communication skills are a must, don’t shy away from showcasing examples where you’ve successfully negotiated payment plans or resolved issues with customers.
Be Professional and Tenacious: We’re looking for someone who’s professional and tenacious. In your application, share instances where you’ve demonstrated these traits, especially in high-volume environments.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way for us to see your application and get you into the process smoothly!
How to prepare for a job interview at Lyreco
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial records and customer accounts. Brush up on your Excel skills and be ready to discuss how you've managed financial data in the past. Be prepared to share specific examples of how you’ve improved debt collection or reduced bad debts.
✨Show Off Your Communication Skills
Since you'll be negotiating payment plans and handling customer queries, practice articulating your thoughts clearly. Think about scenarios where you've successfully resolved disputes or communicated complex information effectively. This will demonstrate your assertive telephone manner and excellent written skills.
✨Understand the Company’s Values
Familiarise yourself with the company’s commitment to equality, diversity, and inclusion. Be ready to discuss how these values resonate with you and how you can contribute to a positive workplace culture. This shows that you’re not just interested in the role but also in being part of the team.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially regarding dubious accounts. Think of examples where you had to recommend control actions or manage difficult customer situations. This will help you showcase your tenacity and professional approach.
