At a Glance
- Tasks: Provide hands-on technical support, installing and maintaining dispensing equipment across customer sites.
- Company: Join Lyreco, a diverse and forward-thinking employer committed to empowering people.
- Benefits: Enjoy a company vehicle, 31 days holiday, pension scheme, and community volunteering days.
- Other info: Be part of a supportive team with excellent career development opportunities.
- Why this job: Make a real impact while developing your engineering skills in a dynamic field role.
- Qualifications: Practical engineering experience, problem-solving skills, and a full UK driving licence required.
The predicted salary is between 31819 - 38889 £ per year.
Technical Customer Service (TCS) Engineer
Location
Field-based, Hertfordshire and surrounding areas.
Hours
Monday to Friday, 36.25 hours per week
Contract
Permanent / Full Time
Ready to create something great?
At Lyreco, we're about empowering people to create great – and we're looking for a Technical Customer Service (TCS) Engineer to join our Engineering team.
This is an opportunity to take ownership of your work in a hands-on field engineering role where no two days are the same.
You'll work directly with customers, using your technical expertise to solve problems, maintain essential equipment and deliver a service you can be proud of.
What you'll be doing
You'll provide hands-on technical support across customer sites, installing, servicing and maintaining specialist dispensing and dosing equipment to keep it safe, reliable and performing as it should.
- Install and commission dispensing and dosing equipment, including dishwasher, laundry, chemical and enzyme dosing systems.
- Diagnose faults, troubleshoot issues and complete repairs to get equipment back up and running.
- Carry out planned servicing and preventative maintenance across customer sites.
- Test equipment and complete quality and safety checks to ensure it meets required specifications and regulations.
- Identify required replacement parts and ensure the correct components are ordered and available.
- Complete accurate electronic job sheets and maintain regular communication with the Technical Customer Services team.
- Take ownership of your van stock, equipment and workload while delivering a professional service to our customers.
What we're looking for
- You don't need to tick every box, but we'd love to hear from you if you have:
- Practical engineering experience with the confidence to diagnose and resolve technical faults.
- Competence working with electrical systems, including reading electrical diagrams, alongside basic plumbing skills.
- A practical, hands-on approach with strong problem-solving skills and attention to detail.
- The confidence to work independently in a field-based role while remaining part of a wider team.
- Good communication skills and the ability to build positive relationships with customers.
- Good organisation and IT skills, with the ability to manage your workload and complete accurate service records.
- A full UK driving licence.
- Ideally, 2–5 years' engineering experience working with dispensing or dosing equipment, or similar systems.
- What you'll get
- Company vehicle.
- 31 days' holiday, inclusive of bank holidays.
- Pension & Life Assurance Scheme.
- Cycle to Work Scheme, retail vouchers and eye care vouchers.
- 2 fully paid community volunteering days each year.
- Grow Our Own Talent Programme, supporting your internal career development.
- Employee Referral Scheme.
- Long Service Awards to celebrate your career milestones.
All Work to Company Values
Passion, Respect, Agility, Excellence.
At Lyreco,
Empowering people to create great is more than our EVP. We want our people to have the opportunity to contribute, develop, share ideas and make an impact.
Ready to create something great? Apply today.
As a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do.
That includes our staff, customers, suppliers, and our local community.
We’re committed to the wellbeing of all our staff and to the sustainability of our environment.
Lyreco prides itself on being an inclusive employer.
We value and celebrate equality in opportunities, and we welcome applications from people who reflect the diversity of our communities.
#INDMPUK
Territory Customer Service (TCS) Engineer employer: Lyreco
Lyreco is an excellent employer that prioritises the growth and development of its employees, offering continuous professional career development in a supportive and inclusive work environment. Located in Doncaster, our team enjoys a thriving workplace culture that values diversity and sustainability, alongside competitive benefits such as a permanent position with a salary of £32,398.88 per annum. Join us to be part of a company that not only values great customer service but also actively contributes to the wellbeing of its staff and the community.
StudySmarter Expert Advice🤫
We think this is how you could land Territory Customer Service (TCS) Engineer
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Territory Customer Service (TCS) Engineer role you’re after at Lyreco.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Lyreco a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Lyreco.
✨Apply Through Company Websites
When you spot a role like Territory Customer Service (TCS) Engineer at Lyreco, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Territory Customer Service (TCS) Engineer
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Territory Customer Service (TCS) Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Lyreco a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Lyreco specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Lyreco
✨Brush Up on Core Engineering Principles
Before heading into the interview with Lyreco, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Lyreco want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
