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- Tasks: Deliver exceptional customer service and support our sales teams.
- Company: Dynamic company in Telford focused on customer satisfaction.
- Benefits: 31 days holiday, private medical insurance, and career break opportunities.
- Why this job: Join a passionate team and make a real difference in customer care.
- Qualifications: Excellent communication skills and ability to work in a team.
- Other info: Diverse workplace committed to equality and staff wellbeing.
The predicted salary is between 24570 - 24570 £ per year.
Location: Donnington- Telford
Salary: £24,570K per annum
Mon- Fri- 9am-5.30pm. Full time- Permanent Office Based Role.
Are you passionate about delivering exceptional customer service? Do you thrive in dynamic environments where customer satisfaction is a top priority? We’re looking for an experienced and driven individual to join our Customer Care team in Telford. As a key member of our team, you will be at the forefront of providing unparalleled support to our customers. If you’re eager to be recognized as the best in the business for customer service, this is your chance to shine.
Benefits:
- 31 days holiday, rising to 38, after longer service (inclusive of bank holidays)
- Pension & Life Assurance Scheme
- Private medical insurance (after one year of service)
- 2 fully paid community volunteering days each year
- Referral Scheme
- Opportunity for career break – after 3 years of service
As a Customer Service Advisor, you will be responsible for:
- Providing customers with the highest level of customer experience
- Be able to work to deadlines, whilst providing a quality customer service
- Updating and maintaining the customers records on an ongoing basis
- Provide support to sales support to our field based and inside sales teams
- Promote products on call, in line with relevant promotional activity
The ideal Customer Service Advisor will:
- Have excellent communication skills with the ability to articulate your message and build trust with customers and colleagues
- Have an excellent telephone manner and customer rapport skills to deliver the best customer care experience
- Have the ability to work as part of a team and achieve common goals
- Be highly organised with excellent attention to detail
- Be computer literate
- SAP experience (desirable)
As a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community. We’re committed to the wellbeing of all our staff and to the sustainability of our environment.
Agency CV’s will not be accepted.
Customer Service Advisor in Telford employer: Lyreco
Contact Detail:
Lyreco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Telford
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it’s crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Customer Service Advisor in Telford
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering exceptional customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past – we love to see that passion!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to match the job description. Highlight your communication skills and any relevant experience that aligns with what we're looking for in a Customer Service Advisor. We want to see how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Lyreco
✨Know Your Customer Service Basics
Brush up on the key principles of exceptional customer service. Be ready to discuss your previous experiences and how you handled challenging situations. This will show that you understand what it takes to deliver top-notch support.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. You might want to prepare examples where you built trust with customers or resolved conflicts effectively. This will highlight your ability to connect with people.
✨Demonstrate Team Spirit
Be prepared to talk about your experience working in a team. Share specific instances where you collaborated with colleagues to achieve common goals. This will illustrate that you can contribute positively to the Customer Care team.
✨Familiarise Yourself with the Company Values
Research StudySmarter’s commitment to equality, diversity, and inclusion. Be ready to discuss how these values resonate with you and how you can contribute to fostering a positive work environment. This shows that you align with the company culture.
