At a Glance
- Tasks: Lead a dynamic team to deliver top-notch customer service and drive loyalty.
- Company: Join Lyreco, an award-winning company that values its people.
- Benefits: Enjoy 23 days holiday, pension, life assurance, and more perks.
- Other info: A vibrant workplace with opportunities for career growth and personal development.
- Why this job: Make a real impact by inspiring your team and enhancing customer experiences.
- Qualifications: Experience in leading customer-facing teams and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
- Customer Service Team Leader
- Salary – TBC
Telford Head Office – office based.
Monday-Friday (9am – 5.30pm)
We have an exciting opportunity for you to become a Customer Service Team Leader in our award-winning Customer Care department, based at our
Telford Head office .
At Lyreco, providing every customer with an excellent quality service is our number one priority, due to our on-going commitment to our customers.
If you are passionate about delivering a best-in-class customer experience to drive loyalty and sales, have previous demonstrable experience of managing a large team and the ability to gain trust and respect of others then this could be the ideal role for you.
As a Customer Service Team Leader your responsibilities will be
- To manage the day-to-day activity and development of a team of customer care advisors, within the WISE customer care team.
- To monitor key activities are to ensure the team delivers customer satisfaction and generates customer loyalty whilst dealing expertly with a wide variety of customer interactions, following the Group best practice and WISE standards.
- To act as a voice of our customer to ensure management priorities are focused most on what matters to them.
- To keep your team motivated whilst dealing with large volumes of calls
The ideal candidate will have
- Experience of leading a large customer facing team
- Excellent communication/presentation skills with the ability to articulate your message and build trust with your team, customers, and colleagues.
- The ability to motivate, lead and inspire a team.
- Ability to handle a fast-paced workload, whilst maintaining a high standard of quality.
- Ability to work as part of a team and achieve common goals through personal contribution.
Lyreco Benefits
Lyreco is a great place to work.
We believe in fostering a culture that values our people and inspires each of us to be the best we can be.
If you want to join a company that is packed with great energy, fun, and a place where you can accelerate your career, then Lyreco is the right place for you!
- 23 days holiday + BH
- Company Pension
- Life Assurance
- Employee Assistance Programme
- Cycle to Work Scheme
- Retail Vouchers
- Eye care vouchers
If this sounds like something you may be interested in, please Apply Now!
Please note that we appreciate the interest of previous candidates; however, we kindly request that anyone who has applied for this position in the past 6 months not to reapply at this time.
As a diverse and forward-thinking employer, we embed the principles of equality, diversity and inclusion into everything we do.
That includes our staff, customers, suppliers and our local community.
We’re committed to the wellbeing of all our staff and to the sustainability of our environment.
Agency CV’s will not be accepted.
#INDHPUK
Customer Care Team Leader in Telford employer: Lyreco
Lyreco is an excellent employer that values its employees by offering a supportive work culture and a clear path for career advancement, particularly for those looking to progress to HGV driving. With a Monday to Friday schedule, generous benefits including 31 days of holiday, and a commitment to employee development, working in Luton provides a fulfilling and rewarding experience for delivery drivers seeking stability and growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Team Leader in Telford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lyreco. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lyreco before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Team Leader in Telford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lyreco:Your cover letter is your chance to shine! Tell us why you want to work at Lyreco specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lyreco!
How to prepare for a job interview at Lyreco
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
