Lyreco UK in Telford is seeking a Customer Service Team Leader to join our Head Office on a 12-month maternity cover contract. You will lead a 10-15 strong customer care team, coach, and develop staff to deliver outstanding service across calls, emails and live chat.
You will monitor performance, use data to drive improvements, and champion customer satisfaction while upholding Lyreco's standards. This role requires a proactive leader who can foster a collaborative, high-performing environment
Customer Service Team Leader: Lead & Develop 10–15 Agents in Telford employer: Lyreco UK
At Lyreco, we pride ourselves on fostering a supportive and empowering work environment where employees can thrive. As a Strategic Account Executive based in our Telford Head Office, you'll benefit from hybrid working arrangements, extensive career development opportunities, and a strong emphasis on employee wellbeing and community involvement. Join us to build meaningful relationships and contribute to a culture that values diversity and inclusion while enjoying competitive benefits like generous holiday allowances and a collaborative team atmosphere.
