Lyreco in Telford is seeking a Customer Service Team Leader to oversee a busy WISE Customer Care Team. The role focuses on coaching 10–15 advisers and driving service quality, productivity and customer satisfaction in a fast-paced environment.
You will use performance data to identify improvements, coach staff, and ensure interactions reflect professionalism, empathy and Lyreco standards. This is a key leadership position with opportunities for career development.
Customer Service Team Leader – Inspire Excellence in Telford employer: Lyreco UK Limited
Lyreco UK Limited is an attractive employer due to its commitment to employee development and a positive work culture. The company provides comprehensive benefits, including generous holiday allowances and pension schemes, fostering a supportive environment for its staff.
