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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support sales teams in a dynamic environment.
- Company: Join a diverse and forward-thinking company committed to equality and inclusion.
- Benefits: Enjoy 31 days holiday, pension scheme, and community volunteering days.
- Why this job: Make a real difference by providing top-notch customer care and building trust.
- Qualifications: Excellent communication skills and ability to work as part of a team.
- Other info: Great opportunities for career growth and a supportive workplace culture.
The predicted salary is between 24570 - 24570 £ per year.
Office Based Role. Are you passionate about delivering exceptional customer service? Do you thrive in dynamic environments where customer satisfaction is a top priority? We’re looking for an experienced and driven individual to join our Customer Care team in Telford.
Location: Donnington- Telford
Details
- Salary: £24,570K per annum
- Mon- Fri: 9am-5.30pm
- Full time: Permanent
- Office Based Role
Responsibilities
- Providing customers with the highest level of customer experience
- Be able to work to deadlines, whilst providing a quality customer service
- Updating and maintaining the customers records on an ongoing basis
- Provide support to sales support to our field based and inside sales teams
- Promote products on call, in line with relevant promotional activity
Qualifications
- Have excellent communication skills with the ability to articulate your message and build trust with customers and colleagues
- Have an excellent telephone manner and customer rapport skills to deliver the best customer care experience
- Have the ability to work as part of a team and achieve common goals
- Be highly organised with excellent attention to detail
- Be computer literate
- SAP experience, (desirable)
Benefits
- 31 days holiday, rising to 38, after longer service (inclusive of bank holidays)
- Pension & Life Assurance Scheme
- 2 fully paid community volunteering days each year
- Referral Scheme
- Opportunity for career break – after 3 years of service
As a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community. We’re committed to the wellbeing of all our staff and to the sustainability of our environment.
Agency CV’s will not be accepted.
Customer Service Advisor in Telford employer: Lyreco UK and Ireland
Contact Detail:
Lyreco UK and Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Telford
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about the company in your cover letter or during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common scenarios with a friend. This will help you articulate your thoughts clearly and build that all-important rapport.
✨Tip Number 3
Be proactive! If you get an interview, prepare questions to ask about the team and the role. This shows you're genuinely interested and ready to contribute to the customer care team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you on their radar and shows your enthusiasm for the position. Remember, we want to see your passion for delivering exceptional customer service!
We think you need these skills to ace Customer Service Advisor in Telford
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering exceptional customer service shine through. We want to see how you thrive in dynamic environments and how customer satisfaction is always your top priority.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight your relevant experience and skills. Mention specific examples of how you've provided quality customer service in the past, as this will resonate with us at StudySmarter.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows us that you’re genuinely interested in joining our team at StudySmarter.
How to prepare for a job interview at Lyreco UK and Ireland
✨Know Your Customer Service Basics
Brush up on the key principles of exceptional customer service. Be ready to share examples of how you've gone above and beyond for customers in the past. This shows your passion and commitment to delivering a top-notch experience.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to refine your telephone manner and ensure you can build rapport effortlessly.
✨Demonstrate Team Spirit
Prepare to discuss how you work within a team. Think of specific instances where you collaborated with colleagues to achieve common goals. This will highlight your ability to contribute positively to the Customer Care team.
✨Be Organised and Detail-Oriented
Bring examples of how you've managed your time effectively and maintained attention to detail in previous roles. This could be anything from managing customer records to meeting deadlines while ensuring quality service.
