TCS Engineer - Hertfordshire

TCS Engineer

Service area: Hertfordshire and surrounding areas

Contract Type: Permanent, Full Time

Hours: Monday-Friday, 36.25hrs per week

TCS Engineer is responsible for installations, service and maintenance of dispensing and dosing equipment.

Key Responsibilities

• Install, commission, maintain and repair dispensing and dosing equipment such as dishwashers, laundry dosing units, water and non‑water fed chemical dispensing units, and enzyme dosing units.
• Unpack and assemble equipment, service and maintain dispensing and dosing equipment on behalf of our clients.
• Conduct quality assurance checks to verify that the equipment operates in accordance with its design specification and current regulations.
• Diagnose, troubleshoot and resolve faults, and organise repairs as required.
• Raise and submit quotes for parts to be ordered, ensuring all part numbers align with technical manuals or product specifications and confirming receipt of parts.
• Return warranty parts to the supplier; return unutilised parts to store upon conclusion of the visit.
• Complete electronic job sheets upon conclusion of the site visit.
• Maintain regular communication with the Technical Customer Services Team.
• Maintain and check van stock.

Skills, Knowledge & Expertise

• IT literate (MS Office).
• Competent working with electrical systems, including reading diagrams, and competent in basic plumbing.
• 2–5 years of engineering experience in dispensing or dosing equipment or similar (highly desirable).
• Full UK driving licence.
• Strong communication and listening skills.
• Commercial acumen.
• Continuous development of product knowledge.
• Customer knowledge.
• Organised.
• Attention to detail.
• Ability to work autonomously and as part of a wider team.
• Forward thinking and agile under extreme circumstances.
• Approachable.

Benefits

• Company vehicle, mobile & laptop.
• Annual leave: 23 days + statutory leave for full‑time employees. Part‑time and certain roles may be required to work bank holidays.
• Pension & life assurance scheme.
• Opportunity to participate in the Cycle to Work scheme, receive retail vouchers and eye care vouchers.
• Two fully paid community volunteering days each year.
• Internal career progression support.
• Long Service Awards to celebrate career milestones.
• Opportunity for a career break after 3 years of service.

Note: Offer of employment will remain provisional until we have received the following which are satisfactory to us: confirmation of your right to work in the UK, a valid Drivers Licence and, where applicable, a Disclosure and Barring check.

This role is supporting the Zenith Engineering function.

As a diverse and forward‑thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. We’re committed to the wellbeing of all our staff and to the sustainability of our environment.