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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support to our customers daily.
- Company: Join Lyreco UK and Ireland, a leader in office supplies and customer care.
- Benefits: Enjoy 31 days holiday, private medical insurance, and community volunteering days.
- Why this job: Be part of a dynamic team focused on customer satisfaction and personal growth.
- Qualifications: Excellent communication skills and a passion for helping others are essential.
- Other info: Diversity and inclusion are at the heart of our company culture.
The predicted salary is between 20000 - 30000 £ per year.
Customer Service Representative
Office based role in Telford. Deliver exceptional customer service, thrive in dynamic environment where customer satisfaction is top priority.
Location
Telford, Donnington
Salary
£24,570 per annum
Hours
Mon‑Fri 9am‑5.30pm, full‑time permanent
Responsibilities
- Provide customers with the highest level of customer experience
- Work to deadlines while delivering quality customer service
- Update and maintain customer records on an ongoing basis
- Support sales support to our field based and inside sales teams
- Promote products on call in line with relevant promotional activity
Qualifications
- Excellent communication skills, articulate message, build trust with customers and colleagues
- Excellent telephone manner and customer rapport skills to deliver best customer care experience
- Ability to work as part of a team and achieve common goals
- Highly organised with excellent attention to detail
- Computer literate
- SAP experience (desirable)
Benefits
- 31 days holiday (38 after longer service, inclusive of bank holidays)
- Pension & Life Assurance Scheme
- 2 fully paid community volunteering days each year
- Referral Scheme
- Opportunity for career break after 3 years of service
Equal Opportunity
As a diverse and forward‑thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do.
Agency CV’s will not be accepted.
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Customer Service Representative employer: Lyreco UK and Ireland
Contact Detail:
Lyreco UK and Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with Lyreco's products and services. Understanding what they offer will help you engage with customers more effectively and demonstrate your commitment to providing exceptional service.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll need to build rapport with customers, consider role-playing scenarios with friends or family to enhance your telephone manner.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or deadlines in previous roles. This will highlight your ability to maintain quality customer service under pressure.
✨Tip Number 4
Research the principles of equality, diversity, and inclusion that Lyreco values. Being able to discuss these topics during your interview will show that you align with their company culture and are committed to a positive workplace.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Use keywords from the job description, such as 'exceptional customer service', 'communication skills', and 'teamwork' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've delivered excellent customer experiences in the past and how you can contribute to Lyreco's goals.
Highlight Relevant Skills: In your application, emphasise skills that align with the job requirements, such as your ability to work under pressure, attention to detail, and proficiency in using computer systems. This will show that you are well-prepared for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Lyreco UK and Ireland
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Excellent Communication Skills
Since the role requires strong communication abilities, practice articulating your thoughts clearly. Be prepared to discuss how you've built trust with customers and colleagues in previous roles.
✨Highlight Teamwork Experience
The job involves working as part of a team, so be ready to share instances where you collaborated effectively with others. Discuss how you contributed to achieving common goals and supported your teammates.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in customer service scenarios. Think of examples where you handled difficult situations or resolved customer complaints successfully.