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- Tasks: Deliver top-notch customer support and maintain customer records.
- Company: Dynamic company committed to excellence and inclusivity.
- Benefits: 31 days holiday, private medical insurance, and career break opportunities.
- Why this job: Join a team where your customer service skills can truly shine.
- Qualifications: Excellent communication skills and a knack for building rapport.
- Other info: Embrace a diverse workplace with great career growth potential.
The predicted salary is between 20000 - 30000 £ per year.
Location: Donnington- Telford
Salary: £24,570K per annum
Mon-Fri- 9am-5.30pm.
Full time- Permanent
Office Based Role.
As a key member of our team, you will be at the forefront of providing unparalleled support to our customers. If you're eager to be recognized as the best in the business for customer service, this is your chance to shine.
Benefits: 31 days holiday, rising to 38, after longer service (inclusive of bank holidays), Pension & Life Assurance Scheme, Private medical insurance (after one year of service), 2 fully paid community volunteering days each year, Referral Scheme, Opportunity for career break – after 3 years of service.
As a Customer Service Advisor, you will be responsible for:
- Providing customers with the highest level of customer experience
- Be able to work to deadlines, whilst providing a quality customer service
- Updating and maintaining the customers records on an ongoing basis.
- Provide support to sales support to our field based and inside sales teams
- Promote products on call, in line with relevant promotional activity.
The ideal Customer Service Advisor will:
- Have excellent communication skills with the ability to articulate your message and build trust with customers and colleagues
- Have an excellent telephone manner and customer rapport skills to deliver the best customer care experience.
- Have the ability to work as part of a team and achieve common goals
- Be highly organised with excellent attention to detail
- Be computer literate
- SAP experience, (desirable)
As a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community. We’re committed to the wellbeing of all our staff and to the sustainability of our environment.
With our core values of Excellence, Passion, Respect and Agility driving every decision, and a perfect blend of people, technology, and our corporate social responsibility strategy, we aim to deliver a great working day for our people and our customers. We strive for perfection in everything we do, and we really care for our customers. We believe in trust, respect and ethical behaviour, and we remain agile with our ability to anticipate, innovate and adapt to change.
Customer Service Advisor in Telford employer: Lyreco Switzerland AG
Contact Detail:
Lyreco Switzerland AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Telford
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about the company in your interview.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to articulate your thoughts clearly. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed tasks or projects in the past. This will help demonstrate your ability to work under deadlines while maintaining quality service.
✨Tip Number 4
Be ready to discuss teamwork! Think of times when you've collaborated successfully with others. Highlighting your ability to work as part of a team will resonate well with the hiring managers.
We think you need these skills to ace Customer Service Advisor in Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight your communication skills and any relevant experience in customer service to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you embody our core values of Excellence, Passion, Respect, and Agility.
Showcase Your Team Spirit: We love team players! In your application, mention any experiences where you’ve successfully worked as part of a team. This will show us you can contribute to our collaborative environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lyreco Switzerland AG
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, mission, and recent news. Understanding their commitment to excellence, passion, respect, and agility will help you align your answers with what they value most.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios with a friend to demonstrate your ability to build rapport and trust.
✨Prepare for Common Questions
Think about questions like 'How do you handle difficult customers?' or 'Can you give an example of when you worked as part of a team?' Prepare specific examples from your past experiences that highlight your skills and how they relate to the job description.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. This shows your interest in the role and the company. You might ask about their approach to customer service or how they support employee development, which ties back to their commitment to wellbeing and career growth.
