At a Glance
- Tasks: Deliver top-notch customer service and support sales teams while maintaining records.
- Company: Dynamic employer committed to equality, diversity, and community wellbeing.
- Benefits: 31 days holiday, pension scheme, paid volunteering days, and career break opportunities.
- Other info: Office-based role with excellent career growth potential.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and ability to work well in a team.
The predicted salary is between 50000 - 50000 £ per year.
Location: Donnington Wood - Telford
Salary: £26,227.50 per annum
Mon-Fri 9am-5.30pm
Full time - Permanent Office Based Role.
Benefits
- 31 days holiday, rising to 38 after longer service (inclusive of bank holidays)
- Pension & Life Assurance Scheme
- 2 fully paid community volunteering days each year
- Referral Scheme
- Opportunity for career break – after 3 years of service
Responsibilities
- Provide customers with the highest level of customer experience.
- Work to deadlines while maintaining quality customer service.
- Update and maintain customer records on an ongoing basis.
- Provide support to sales teams – both field‑based and inside sales.
- Promote products on call in line with relevant promotional activity.
Qualifications and skills
- Excellent communication skills with the ability to articulate your message and build trust with customers and colleagues.
- High telephone manner and customer rapport skills to deliver the best customer care experience.
- Ability to work as part of a team and achieve common goals.
- Highly organized with excellent attention to detail.
- Computer literate (SAP experience desirable).
As a diverse and forward‑thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community. We’re committed to the wellbeing of all our staff and to the sustainability of our environment.
Customer Care Advisor employer: Lyreco Switzerland AG
As a Customer Care Advisor at our Donnington Wood location, you will join a diverse and inclusive team that prioritises employee wellbeing and community engagement. With generous benefits such as 31 days of holiday, a robust pension scheme, and opportunities for career development, we foster a supportive work culture that encourages personal and professional growth. Our commitment to sustainability and community volunteering further enhances the rewarding experience of working with us.
