At a Glance
- Tasks: Manage customer accounts and provide tailored solutions to enhance their experience.
- Company: Join a dynamic team at a leading workplace solutions provider.
- Benefits: Enjoy competitive salary, commission, career development, and wellness initiatives.
- Other info: Inclusive workplace with clear career pathways and excellent perks.
- Why this job: Make a real impact by helping customers thrive with innovative solutions.
- Qualifications: Sales experience, strong communication skills, and a positive, target-driven attitude.
The predicted salary is between 26227 - 26227 £ per year.
Salary
Working hours
Monday to Friday 9am – 5.30pm
Location
Telford – TF2 7NB
We are looking for an Inside Sales Digital Account Manager.
Responsibilities
- Effectively manage and develop a customer base to exceed set targets.
- Provide customers with bespoke solutions and support to deliver the best experience.
- Accelerate account spend and look for opportunities to add products to customers' purchasing behaviour.
- Apply knowledge of Lyreco’s workplace solution propositions, including structure and service offerings and product promotions, to add value to the customer experience.
- Ensure all customers within your section of the client database receive regular contact in line with business expectations.
- Capture the customers' complete spend of workplace solutions and workplace products.
- Take and resolve any queries arising within agreed timescales.
- Liaise with the Inside Sales Team Leader on pertinent account issues.
- Maintain accurate account records in CRM at all times.
Qualifications
- Previous experience in a telephone‑based environment.
- Enthusiastic about sales with a positive attitude throughout the day.
- Target driven and self‑motivated, hungry to exceed KPIs and earn commission.
- Ability to work well in a team and independently.
- Excellent communicator who builds successful business relationships.
- Adaptable and empathetic communicator, able to assess customer needs and gain buy‑in.
- Strong active listening skills and ability to overcome objections.
- Reliable, determined, assesses own performance and strives to exceed.
- Humble and emotionally intelligent.
Benefits
- Clear career pathways and development programmes.
- Excellent commission scheme.
- Company pension.
- Life assurance.
- 23 days of annual leave (increasing with tenure) plus bank holidays.
- Free on‑site parking.
- On‑site canteen with free meal choices.
- Employee discount scheme.
- Employee Assistance Programme.
- Health and wellness initiatives.
We pride ourselves on inclusivity, welcoming applicants who reflect the diversity of our communities.
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We think you need these skills to ace Digital Remote Account Manager in Telford
Customer Relationship Management (CRM)
Sales Skills
Account Management
Target Driven
Communication Skills
Active Listening
Problem-Solving Skills
