At a Glance
- Tasks: Lead a dynamic team to deliver top-notch customer service and drive loyalty.
- Company: Join Lyreco, an award-winning company dedicated to excellent customer care.
- Benefits: Enjoy 23 days holiday, pension, life assurance, and more perks.
- Other info: Embrace a culture of equality, diversity, and inclusion while growing your career.
- Why this job: Make a real impact by inspiring your team and enhancing customer experiences.
- Qualifications: Proven experience in leading customer-facing teams with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Job Summary
We have an exciting opportunity for you to become a Customer Service Team Leader in our award‑winning Customer Care department, based at our Telford Head Office.
At Lyreco, providing every customer with an excellent quality service is our number one priority, due to our ongoing commitment to our customers.
If you are passionate about delivering a best‑in‑class customer experience to drive loyalty and sales, have previous demonstrable experience of managing a large team and the ability to gain trust and respect of others then this could be the ideal role for you.
- Location & Hours
- Telford Head Office – office based. Monday‑Friday (9am – 5.30pm)
Responsibilities
- To manage the day‑to‑day activity and development of a team of customer care advisors within the WISE customer care team.
- To monitor key activities to ensure the team delivers customer satisfaction and generates customer loyalty whilst dealing expertly with a wide variety of customer interactions, following the Group best practice and WISE standards.
- To act as a voice of our customer to ensure management priorities are focused on what matters to them.
- To keep your team motivated whilst dealing with large volumes of calls.
Qualifications
- Experience of leading a large customer‑facing team.
- Excellent communication and presentation skills with the ability to articulate your message and build trust with your team, customers and colleagues.
- The ability to motivate, lead and inspire a team.
- Ability to handle a fast‑paced workload whilst maintaining a high standard of quality.
- Ability to work as part of a team and achieve common goals through personal contribution.
Benefits
- 23 days holiday + BH
- Company Pension
- Life Assurance
- Employee Assistance Programme
- Cycle to Work Scheme
- Retail Vouchers
- Eye care vouchers
We’re committed to equality, diversity and inclusion as part of our culture.
We embed the principles of equality, diversity and inclusion into everything we do, including our staff, customers, suppliers and local community.
We are committed to the wellbeing of all our staff and to the sustainability of our environment.
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Customer Care Team Leader in Telford employer: Lyreco Group
Lyreco Group is an exceptional employer, offering a dynamic work environment in Telford where employees are encouraged to excel and grow. With a strong focus on career progression, competitive salaries, and a rewarding commission scheme, the company fosters a collaborative culture that values both individual contributions and team success. Join us to be part of a forward-thinking organisation that prioritises employee development and customer satisfaction.
