At a Glance
- Tasks: Manage customer accounts and exceed sales targets with tailored solutions.
- Company: Join Lyreco, a vibrant workplace that values growth and teamwork.
- Benefits: Enjoy competitive salary, commission, career development, and wellness initiatives.
- Other info: Diverse and inclusive culture with clear career pathways.
- Why this job: Make an impact in a fun environment while developing your skills.
- Qualifications: Sales experience, strong communication skills, and a positive attitude.
The predicted salary is between 26227 - 26227 € per year.
Salary: £26,227k per annum
Working hours: Monday to Friday 9am – 5.30pm
Location: Telford - TF2 7NB
Inside Sales Digital Account Manager Responsibilities
- Effectively manage and develop a customer base in order to exceed set targets.
- Providing customers with bespoke solutions and supporting them to deliver the best customer experience.
- Accelerating account spend and looking for opportunities to add products to customers purchasing behaviour.
- Actively apply knowledge of Lyreco’s workplace solution propositions, including structure and service offerings and product promotions to add value to the customers experience.
- Ensuring all customers within your section of the client database receive regular contact in line with business expectation and that the customer continue to spend with us whilst within our area of responsibility.
- Ensuring wherever possible we are capturing the customers complete spend of workplace solutions and workplace products, using all the reports, promotions, and information available to us to achieve that aim.
- To take and resolve any queries arising within agreed timescales.
- To liaise with the Inside Sales Team Leader on pertinent account issues.
- To be responsible for the accurate maintenance of the account record in CRM at all times.
Requirements
- Previous experience in a telephone-based environment.
- Enthusiastic about sales and able to maintain high standards and a positive attitude throughout the day.
- Target driven, self-motivated and hungry to exceed your KPI’s and to earn commission.
- Ability to work well with others as part of a team as well as independently.
- Excellent communicator who builds successful business relationships with customers and colleagues.
- Adaptable and empathetic communicator, able to assess customer needs effectively and gain peoples ‘buy in’.
- Strong active listening skills with a strong ability to overcome objections and remain positive throughout customer interactions.
- Reliable and determined in attitude, assesses own performance and strives to exceed.
- Be humble, hungry and display emotional intelligence.
Why Lyreco
Lyreco is more than just a workplace; it's a place where you can grow and thrive. We believe in nurturing a culture that values its people and encourages everyone to achieve their full potential. By joining Lyreco, you'll be part of an energetic and fun environment that offers numerous opportunities for career advancement.
We offer a range of benefits:
- Clear career pathways and outstanding development programmes.
- Excellent commission scheme.
- Company Pension.
- Life assurance.
- 23 days of annual leave, increasing with tenure, plus Bank Holidays.
- Free onsite parking.
- On-site canteen providing free meal choices.
- Employee discount scheme.
- Employee Assistance Programme (EAP).
- Health and wellness initiatives.
Developing your skills is our absolute passion. Our in‑depth training programme will provide you with all the training, support, and skills you need before you speak with your first customer. We offer continuous support and training throughout your career and provide progression opportunities to constantly develop your skillset and knowledge.
At Lyreco, we embrace diversity and inclusion across all aspects of our organization, valuing our staff, customers, suppliers, and the local community. We prioritize the well‑being of our employees and are committed to environmental sustainability. Lyreco prides itself on being an inclusive employer. We value and celebrate equality in opportunities, and we welcome applications from people who reflect the diversity of our communities.
Inside Sales Digital Account Manager employer: Lyreco Group
At Lyreco, we foster a vibrant and inclusive work culture that prioritises employee growth and well-being. As an Inside Sales Digital Account Manager in Telford, you'll benefit from clear career pathways, comprehensive training, and a supportive environment that encourages you to exceed your potential while enjoying perks like an excellent commission scheme and free onsite meals. Join us to be part of a dynamic team where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Inside Sales Digital Account Manager
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Lyreco's values, products, and culture. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your sales experience and how you can exceed targets, just like the job description mentions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Inside Sales Digital Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Inside Sales Digital Account Manager role. Highlight your previous experience in a telephone-based environment and any sales achievements that show you're target-driven and self-motivated.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for sales and how you can contribute to exceeding targets at Lyreco. Don’t forget to mention your ability to build strong relationships with customers.
Showcase Your Communication Skills:Since this role requires excellent communication, make sure to demonstrate your active listening skills and adaptability in your application. Use examples that show how you've effectively assessed customer needs in the past.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to review your application and get you on the path to joining our energetic team!
How to prepare for a job interview at Lyreco Group
✨Know Your Product Inside Out
Before your interview, make sure you have a solid understanding of Lyreco’s workplace solution propositions. Familiarise yourself with their structure, service offerings, and any current promotions. This knowledge will not only impress your interviewers but also help you demonstrate how you can add value to customers.
✨Showcase Your Sales Skills
Prepare examples from your previous experience that highlight your ability to exceed targets and manage customer relationships effectively. Think about specific situations where you’ve successfully upsold or resolved customer queries, as these will showcase your sales acumen and problem-solving skills.
✨Practice Active Listening
During the interview, practice active listening by engaging with the interviewer’s questions and responding thoughtfully. This will demonstrate your strong communication skills and your ability to assess customer needs, which is crucial for the Inside Sales Digital Account Manager role.
✨Emphasise Teamwork and Independence
Be ready to discuss how you work well both independently and as part of a team. Share examples that illustrate your adaptability and how you’ve collaborated with colleagues to achieve common goals, as this aligns with the company’s values and expectations.
