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- Tasks: Join our team as a Customer Care Advisor, handling enquiries and resolving issues.
- Company: Lyreco is a global leader in workplace solutions, dedicated to customer satisfaction.
- Benefits: Enjoy a supportive environment, full training, and a salary of £24,570 per annum.
- Why this job: Perfect for recent graduates seeking experience in a dynamic, customer-focused role.
- Qualifications: No prior experience needed; just bring your enthusiasm and proactive attitude.
- Other info: Fixed-term contract with potential part-time opportunities available.
The predicted salary is between 19700 - 29200 £ per year.
Location: Airdrie, United Kingdom
Job Description: Customer Care Advisor (6-Month Fixed-Term Contract)
Are you passionate about delivering outstanding customer service? We are looking for enthusiastic individuals to join our Customer Care team at Lyreco Airdrie on a 6-month fixed-term contract. Whether you are on the lookout for a new role, or you have recently finished at university and are looking for work experience, this could be the opportunity for you.
What We Offer:
- A welcoming and supportive team environment
- Full training provided – no prior experience necessary
- Salary - £24,570 per annum
- Opportunity to gain experience with a global workplace solutions leader
About the Role:
As a Customer Care Advisor, you will be at the heart of our customer experience, handling enquiries, processing orders, and resolving issues with professionalism and care.
Contract Type:
Monday to Friday, 9am – 5.30pm (potential part-time opportunities also available)
What We’re Looking For:
- A team player with a proactive attitude
- Customer-focused mindset
- Someone happy being on the phone providing an excellent service to our customers
Customer Service Representative employer: Lyreco Group
Contact Detail:
Lyreco Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding Lyreco's commitment to customer service will help you align your responses during any interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle difficult customers or resolve complaints effectively. This preparation will boost your confidence and demonstrate your proactive attitude.
✨Tip Number 3
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the role, which can be invaluable during your interview process.
✨Tip Number 4
Prepare questions to ask during your interview. This shows your interest in the role and helps you assess if the company is the right fit for you. Consider asking about training opportunities or team dynamics.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Lyreco is looking for in a Customer Care Advisor. Highlight key responsibilities and required skills that you can demonstrate in your application.
Tailor Your CV: Customise your CV to reflect your customer service experience, even if it's from previous jobs or volunteer work. Use specific examples that showcase your ability to handle enquiries and resolve issues.
Craft a Compelling Cover Letter: Write a cover letter that expresses your passion for customer service. Mention why you want to work at Lyreco and how your skills align with their needs. Be sure to convey your enthusiasm for the role.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Lyreco Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering outstanding customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Demonstrate Team Spirit
Since they are looking for a team player, be prepared to discuss how you work well in a team environment. Highlight any previous experiences where collaboration led to successful outcomes, showing that you can contribute positively to their team.
✨Prepare for Common Scenarios
Anticipate common customer service scenarios and think about how you would handle them. This could include dealing with difficult customers or resolving complaints. Practising your responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the role and the company. This shows your interest and helps you understand if the position is the right fit for you. Consider asking about training opportunities or team dynamics.
