At a Glance
- Tasks: Deliver exceptional customer service and support our sales teams.
- Company: Dynamic company prioritising customer satisfaction and team collaboration.
- Benefits: 31 days holiday, pension scheme, community volunteering days, and career break opportunities.
- Other info: Diverse and inclusive workplace with a focus on staff wellbeing.
- Why this job: Join a passionate team and make a real difference in customer experiences.
- Qualifications: Excellent communication skills and ability to work well in a team.
The predicted salary is between 24000 - 30000 £ per year.
Are you passionate about delivering exceptional customer service?
Do you thrive in dynamic environments where customer satisfaction is a top priority?
We’re looking for an experienced and driven individual to join our Customer Care team in Telford.
As a key member of our team, you will be at the forefront of providing unparalleled support to our customers.
If you're eager to be recognized as the best in the business for customer service, this is your chance to shine.
Benefits: 31 days holiday, rising to 38, after longer service (inclusive of bank holidays), Pension & Life Assurance Scheme, 2 fully paid community volunteering days each year, Referral Scheme, Opportunity for career break – after 3 years of service
As a Customer Service Advisor, you will be responsible for
- Providing customers with the highest level of customer experience
- Be able to work to deadlines, whilst providing a quality customer service
- Updating and maintaining the customers records on an ongoing basis.
- Provide support to sales support to our field based and inside sales teams
- Promote products on call, in line with relevant promotional activity.
The ideal Customer Service Advisor will
- Have excellent communication skills with the ability to articulate your message and build trust with customers and colleagues
- Have an excellent telephone manner and customer rapport skills to deliver the best customer care experience.
- Have the ability to work as part of a team and achieve common goals
- Be highly organised with excellent attention to detail
As a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do.
That includes our staff, customers, suppliers, and our local community.
We’re committed to the wellbeing of all our staff and to the sustainability of our environment.
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Customer Care Advisor employer: Lyreco Group
Lyreco Group is an exceptional employer, offering a dynamic work environment in Telford where employees are encouraged to excel and grow. With a strong focus on career progression, competitive salaries, and a rewarding commission scheme, the company fosters a collaborative culture that values both individual contributions and team success. Join us to be part of a forward-thinking organisation that prioritises employee development and customer satisfaction.
