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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support sales teams in a dynamic environment.
- Company: Join a company that values equality, diversity, and inclusion.
- Benefits: Enjoy 31 days holiday, private medical insurance, and community volunteering days.
- Why this job: Make a real impact by providing top-notch customer experiences.
- Qualifications: Strong communication skills and a team player attitude are essential.
- Other info: Great opportunities for career growth and a supportive work culture.
The predicted salary is between 20000 - 30000 £ per year.
Office Based Role
Are you passionate about delivering exceptional customer service? Do you thrive in dynamic environments where customer satisfaction is a top priority? We’re looking for an experienced and driven individual to join our Customer Care team in Telford.
Location
Donnington, Telford
Salary
Up to £24,570 per annum
Benefits
- 31 days holiday, rising to 38 after longer service (incl. bank holidays)
- Pension & Life Assurance Scheme
- Private medical insurance after one year of service
- 2 fully paid community volunteering days each year
- Referral scheme
- Opportunity for career break after 3 years of service
Responsibilities
- Provide customers with the highest level of customer experience
- Work to deadlines while providing quality customer service
- Update and maintain customer records on an ongoing basis
- Support sales teams (field based and inside sales)
- Promote products on call in line with promotional activity
Ideal Candidate
- Excellent communication skills and ability to articulate message and build trust
- Excellent telephone manner and customer rapport skills
- Team player and can achieve common goals
- Highly organised with excellent attention to detail
- Computer literate
- Desirable SAP experience
Equality, Diversity, Inclusion
We embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community. We’re committed to the wellbeing of all our staff and to the sustainability of our environment.
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Customer Care Advisor employer: Lyreco Group
Contact Detail:
Lyreco Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you walk into that interview, let them see your passion for customer service and how you can contribute to their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience and skills clearly, especially your ability to build trust and rapport with customers.
✨Tip Number 3
Be ready to share specific examples from your past roles. Think about times when you went above and beyond for a customer or resolved a tricky situation. These stories will showcase your problem-solving skills and dedication to customer satisfaction.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Care Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering exceptional customer service shine through. We want to see how you thrive in dynamic environments and how customer satisfaction is a top priority for you.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any specific examples of how you've provided quality customer service or supported sales teams in the past. This helps us see how you fit into our Customer Care team.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-organised applications that are easy to read, so make sure your communication skills come across effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Lyreco Group
✨Know Your Customer Care Basics
Before the interview, brush up on the key principles of exceptional customer service. Be ready to share examples of how you've gone above and beyond for customers in the past. This shows your passion and commitment to delivering top-notch service.
✨Showcase Your Communication Skills
Since excellent communication is a must for this role, practice articulating your thoughts clearly. You might want to prepare a few scenarios where you successfully resolved customer issues, highlighting your ability to build trust and rapport over the phone.
✨Demonstrate Team Spirit
As a team player, it’s important to convey how you work well with others. Think of examples where you collaborated with colleagues to achieve common goals, especially in high-pressure situations. This will show that you can thrive in dynamic environments.
✨Be Organised and Detail-Oriented
Prepare to discuss how you manage your time and keep track of customer records. Mention any tools or methods you use to stay organised, as this aligns with the role's requirements. Being able to demonstrate your attention to detail can set you apart from other candidates.