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- Tasks: Deliver top-notch customer support and maintain customer records.
- Company: Dynamic company focused on exceptional customer service.
- Benefits: 31 days holiday, private medical insurance, and career break opportunities.
- Why this job: Join a team where your customer service skills can truly shine.
- Qualifications: Strong communication skills and ability to work in a team.
- Other info: Embrace diversity and enjoy a supportive work environment.
The predicted salary is between 24570 - 24570 £ per year.
Location: Donnington- Telford
Salary: £24,570K per annum
Mon- Fri- 9am-5.30pm.
Full time- Permanent
Office Based Role.
As a key member of our team, you will be at the forefront of providing unparalleled support to our customers. If you're eager to be recognized as the best in the business for customer service, this is your chance to shine.
Benefits: 31 days holiday, rising to 38, after longer service (inclusive of bank holidays), Pension & Life Assurance Scheme, Private medical insurance (after one year of service), 2 fully paid community volunteering days each year, Referral Scheme, Opportunity for career break – after 3 years of service
As a Customer Service Advisor, you will be responsible for:
- Providing customers with the highest level of customer experience
- Be able to work to deadlines, whilst providing a quality customer service
- Updating and maintaining the customers records on an ongoing basis.
- Provide support to sales support to our field based and inside sales teams
- Promote products on call, in line with relevant promotional activity.
The ideal Customer Service Advisor will:
- Have excellent communication skills with the ability to articulate your message and build trust with customers and colleagues
- Have an excellent telephone manner and customer rapport skills to deliver the best customer care experience.
- Have the ability to work as part of a team and achieve common goals
- Be highly organised with excellent attention to detail
- Be computer literate
- SAP experience, (desirable)
As a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community.
We’re committed to the wellbeing of all our staff and to the sustainability of our environment.
Agency CV’s will not be accepted.
Customer Service Advisor in Telford employer: Lyreco Group (Italy)
Contact Detail:
Lyreco Group (Italy) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Telford
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them during interviews.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to articulate your thoughts clearly. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your teamwork skills! Be ready to share examples of how you've worked well with others in the past. This will help demonstrate that you're a great fit for our collaborative environment.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor in Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight your communication skills and any relevant experience in customer service to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like the service we provide.
Showcase Your Team Spirit: We love team players! In your application, mention any experiences where you’ve worked collaboratively to achieve goals. This will show us you’re a great fit for our supportive environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Lyreco Group (Italy)
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to discuss how you would handle various customer scenarios, as this will show your understanding of the role and your ability to provide top-notch support.
✨Showcase Your Communication Skills
Since communication is crucial for a Customer Service Advisor, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to refine your telephone manner and ensure you can build rapport effortlessly.
✨Demonstrate Team Spirit
Prepare examples of how you've successfully worked in a team before. Highlighting your ability to collaborate and achieve common goals will resonate well with the interviewers, as teamwork is essential in this role.
✨Be Organised and Detail-Oriented
Bring along any relevant documents that showcase your organisational skills. During the interview, mention specific instances where your attention to detail made a difference in your previous roles, especially in customer service settings.
