What you'll do Own every UK implementation end to end, from signature to scaled adoption Design and operationalise the UK delivery model Define governance, reporting frameworks and escalation structures Build and lead a high performance implementation function Establish customer engagement standards across demos, training, go live and support Ensure every rollout is structured, measurable and reference worthy Operationalise high fidelity adoption visibility across trusts, departments and clinicians Partner closely with Commercial to ensure pilots convert into long term wins What you'll bring Significant experience leading large scale NHS deployments supplier side Experience running 10+ concurrent trust rollouts Proven record of building greenfield delivery functions into scalable operations Deep quantitative orientation with the ability to build early warning systems and adoption dashboards Strong understanding of NHS politics, procurement and stakeholder dynamics History of successful deployments recognised as reference accounts Direct, precise communication style High ownership mindset and operational discipline
Remote head of uk customer delivery in Rochester employer: Lyrebird Health
Lyrebird Health is an exceptional employer, offering a unique opportunity to lead the UK Customer Delivery team in a pioneering healthcare environment. With a strong focus on employee growth and a commitment to diversity, we foster a supportive work culture where every team member can thrive while making a meaningful impact on the NHS. Our innovative approach and dedication to excellence ensure that you will be part of a transformative journey, shaping the future of healthcare delivery across the UK.
