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- Tasks: Manage customer accounts and drive product adoption for our innovative voice technology.
- Company: Join Lyrebird Health, a fast-growing health-tech company revolutionising healthcare with AI.
- Benefits: Enjoy competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real difference in healthcare by empowering clinicians to focus on patient care.
- Qualifications: Strong communication skills and a passion for customer success.
- Other info: Be part of a dynamic team dedicated to transforming the healthcare experience.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a proactive, customer-focused Customer Success Manager (CSM) to join our growing team. This role is key to ensuring our clients derive maximum value from our ambient voice technology solutions, driving product adoption, satisfaction, and long-term customer loyalty.
The CSM will act as the main point of contact for assigned clients, working closely with internal teams to advocate for the customer and ensure a seamless experience throughout the customer lifecycle. The CSM will ensure they can balance multiple priorities by prioritising their allocated pilots within NHS Trusts. The role includes working closely with clinicians and being able to identify clinical champions and utilising them to drive adoption within that hospital space.
About Lyrebird Health: Lyrebird is a rapidly growing health-tech company using AI to give healthcare professionals their time back — and we’re scaling fast. Our platform integrates directly with General Practice, Allied Health, and Specialist clinics — automating admin, streamlining documentation, and saving clinicians over 2 hours a day so they can focus on care, not keyboards.
What You’ll Do:
- Own and manage a portfolio of customer accounts, building strong, trusted relationships.
- Drive customer onboarding, training, and adoption processes to ensure value realisation.
- Serve as the voice of the customer internally, advocating for their needs and feedback.
Customer Success Manager in Manchester employer: Lyrebird Health
Contact Detail:
Lyrebird Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at Lyrebird Health on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role.
✨Tip Number 2
Prepare for the interview by understanding the product inside out. Familiarise yourself with ambient voice technology and how it benefits healthcare professionals. This will show your genuine interest and help you stand out.
✨Tip Number 3
Showcase your customer success stories! Be ready to share examples of how you've driven product adoption and built strong relationships in previous roles. This will demonstrate your ability to excel as a CSM.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Success Manager in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience with customer relationships and any relevant tech skills that align with our ambient voice technology solutions.
Showcase Your Communication Skills: As a CSM, you'll be the main point of contact for clients. Use your application to demonstrate your communication prowess. Share examples of how you've effectively engaged with customers or teams in the past.
Highlight Your Problem-Solving Abilities: We love proactive thinkers! In your application, mention specific instances where you've identified issues and implemented solutions, especially in a customer-focused environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Lyrebird Health
✨Know Your Product Inside Out
Before the interview, make sure you understand Lyrebird Health's ambient voice technology solutions. Familiarise yourself with how they work and the benefits they bring to healthcare professionals. This will help you demonstrate your passion for the product and show that you're ready to advocate for customers.
✨Showcase Your Customer-Centric Mindset
Prepare examples from your past experiences where you've successfully built relationships with clients or driven product adoption. Highlight how you’ve prioritised customer needs and ensured their satisfaction. This will illustrate your proactive approach and ability to balance multiple priorities.
✨Understand the Healthcare Landscape
Research the current challenges faced by NHS Trusts and clinicians. Being knowledgeable about the healthcare environment will allow you to speak confidently about how Lyrebird's solutions can address these issues, making you a more compelling candidate.
✨Prepare Questions for Them
Think of insightful questions to ask during the interview. This could be about their customer success strategies or how they measure product adoption. Asking thoughtful questions shows your genuine interest in the role and helps you assess if the company is the right fit for you.
