At a Glance
- Tasks: Lead and scale customer delivery for a groundbreaking healthcare platform across the UK.
- Company: Lyrebird Health, a leader in clinical ambient AI for the NHS.
- Benefits: Competitive salary, remote work options, and a chance to shape healthcare delivery.
- Other info: Join a diverse team committed to innovation and excellence in healthcare.
- Why this job: Make a real impact on healthcare by enhancing clinician experiences nationwide.
- Qualifications: Experience in large-scale NHS deployments and strong leadership skills.
The predicted salary is between 85500 - 104500 £ per year.
About Lyrebird
Lyrebird Health is building a category defining healthcare platform used daily by thousands of clinicians across the UK. Today, it is the most widely deployed clinical ambient AI platform in the NHS, scaling nationally on the strength of exceptional real world delivery and reference-led growth. Clinicians rely on the product in environments where errors are costly and time is scarce. Everything we build is grounded in earning trust, reducing cognitive load and delivering durable impact at scale. Commercial traction is accelerating across the NHS. Exceptional implementation is not a downstream support function. It is our primary growth engine.
The Role
This role owns customer delivery across the entire UK. You will build, lead and scale the UK delivery engine from the ground up, defining the national delivery standards and operating model that regional leads execute against. Every trust must have an exceptional experience. Every rollout should be reference worthy, and every clinician interaction must reinforce trust in the product. This is a foundational leadership role with executive backing to enforce standards and build the function properly. You will franchise our delivery model into the UK, establish the systems that define excellence, and create a delivery engine capable of scaling across a national health system. The engine you build must strengthen with scale, delivering an increasingly exceptional experience as we expand to 50, 100 and ultimately every NHS trust.
What you'll do
- Own every UK implementation end to end, from signature to scaled adoption
- Design and operationalise the UK delivery model
- Define governance, reporting frameworks and escalation structures
- Build and lead a high performance implementation function
- Establish customer engagement standards across demos, training, go live and support
- Ensure every rollout is structured, measurable and reference worthy
- Operationalise high fidelity adoption visibility across trusts, departments and clinicians
- Partner closely with Commercial to ensure pilots convert into long term wins
What you'll bring
- Significant experience leading large scale NHS deployments supplier side
- Experience running 10+ concurrent trust rollouts
- Proven record of building greenfield delivery functions into scalable operations
- Deep quantitative orientation with the ability to build early warning systems and adoption dashboards
- Strong understanding of NHS politics, procurement and stakeholder dynamics
- History of successful deployments recognised as reference accounts
- Direct, precise communication style
- High ownership mindset and operational discipline
Why This Role Matters
In the NHS, the best pipeline builder is a well run implementation. Exceptional delivery creates reference accounts, and reference accounts drive sustained momentum across the NHS. This role defines that engine for the UK. The standard set here will shape how Lyrebird scales nationally and influence what NHS trusts expect from us as a partner. For the right leader, this is an opportunity to define how a category defining healthcare company scales across a national health system. At Lyrebird, we don’t just write code — we help shape the future of the human experience. If you want to pioneer, to create, and to see your work touch lives directly, we’d love to hear from you. We’re building a team that reflects the diversity of the people who’ll benefit from our work. We want Lyrebird to be a place where everyone feels safe, supported, and able to thrive. If you’re from an underrepresented background in tech, we especially encourage you to apply — even if you don’t meet every single requirement.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Remote Head of UK Customer Delivery in Gosport employer: Lyrebird Health
Lyrebird Health is an exceptional employer, offering a unique opportunity to lead the UK Customer Delivery team in a pioneering healthcare environment. With a strong focus on employee growth and a commitment to diversity, we foster a supportive work culture where every team member can thrive while making a meaningful impact on the NHS. Our innovative approach and dedication to excellence ensure that you will be part of a transformative journey, shaping the future of healthcare delivery across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Head of UK Customer Delivery in Gosport
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Lyrebird Health.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Lyrebird Health.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Lyrebird Health, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Remote Head of UK Customer Delivery in Gosport
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Lyrebird Health.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Lyrebird Health.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Lyrebird Health. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Lyrebird Health. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Lyrebird Health
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Lyrebird Health’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
