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- Tasks: Manage customer accounts and ensure they get the most from our innovative voice tech.
- Company: Join Lyrebird Health, a fast-growing health-tech company revolutionising healthcare with AI.
- Benefits: Competitive salary, flexible working, and opportunities for personal growth.
- Why this job: Make a real difference in healthcare while building strong relationships with clients.
- Qualifications: Customer-focused mindset, strong relationship-building skills, and adaptability.
- Other info: Dynamic startup environment with a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a proactive, customer-focused Customer Success Manager (CSM) to join our growing team. This role is key to ensuring our clients derive maximum value from our ambient voice technology solutions, driving product adoption, satisfaction, and long-term customer loyalty. The CSM will act as the main point of contact for assigned clients, working closely with internal teams to advocate for the customer and ensure a seamless experience throughout the customer lifecycle. The CSM will ensure they can balance multiple priorities by prioritising their allocated pilots within NHS Trusts. The role includes working closely with clinicians and being able to identify clinical champions and utilising them to drive adoption within that hospital space.
About Lyrebird Health: Lyrebird is a rapidly growing health-tech company using AI to give healthcare professionals their time back — and we’re scaling fast. Our platform integrates directly with General Practice, Allied Health, and Specialist clinics — automating admin, streamlining documentation, and saving clinicians over 2 hours a day so they can focus on care, not keyboards.
What You’ll Do:
- Own and manage a portfolio of customer accounts, building strong, trusted relationships.
- Drive customer onboarding, training, and adoption processes to ensure value realisation.
- Serve as the voice of the customer internally, advocating for their needs and feedback.
- Monitor account health, usage data, and engagement metrics to identify risks and opportunities.
- Proactively manage renewals and identify expansion opportunities.
- Address and resolve customer issues in collaboration with support, product, and technical teams.
- Deliver regular business reviews and performance insights to customers.
- Collaborate with sales and marketing to support upsell/cross-sell strategies.
- Maintain accurate and up-to-date CRM and documentation for customer interactions.
- Be able to address situations on the fly, as a start-up it is imperative that the individual possesses the ability to think outside of the box.
You Should Have:
- Customer-obsessed with a genuine desire to help clients succeed.
- A natural relationship builder with strong emotional intelligence.
- Organised, detail-oriented, and data-driven.
- Comfortable presenting to stakeholders at various levels, including senior leadership.
- Ability to learn core product functionalities and demo with precision.
- Adaptable and resilient with a positive attitude towards change and feedback.
- Commercially aware, with a good understanding of customer lifetime value and growth strategies.
- Hungry to succeed and grow.
- Many companies state this but we are truly fast-paced and we want individuals who are willing to show off their other skillsets which may benefit in creating a role that best suits the company and them.
Nice to Have:
- Experience in health-tech or selling into the NHS.
- Exposure to onboarding or post-sale delivery.
- Familiarity with CRMs (HubSpot, Salesforce, etc.).
- Located near London or a major UK hub (not essential).
At Lyrebird, we don’t just write code — we help shape the future of the human experience. If you want to pioneer, to create, and to see your work touch lives directly, we’d love to hear from you. We’re building a team that reflects the diversity of the people who’ll benefit from our work. We want Lyrebird to be a place where everyone feels safe, supported, and able to thrive. If you’re from an underrepresented background in tech, we especially encourage you to apply — even if you don’t meet every single requirement.
Customer Success Manager in Bilston employer: Lyrebird Health
Contact Detail:
Lyrebird Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Bilston
✨Tip Number 1
Get to know the company inside out! Research Lyrebird Health and its ambient voice technology solutions. Understanding their mission and values will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising your responses to common questions. Think about how your skills align with the role of a Customer Success Manager and be ready to share examples of how you've driven customer satisfaction in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Lyrebird team!
We think you need these skills to ace Customer Success Manager in Bilston
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer-centric approach in your application. We want to see how you've helped clients succeed in the past and how you plan to do the same with our ambient voice technology solutions.
Be Authentic: Let your personality shine through! We’re looking for someone who can build genuine relationships, so don’t be afraid to share your story and what drives you to help others.
Demonstrate Your Organisational Skills: Since this role involves juggling multiple priorities, it’s crucial to showcase your organisational skills. Give examples of how you’ve managed various tasks or projects effectively in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Lyrebird Health!
How to prepare for a job interview at Lyrebird Health
✨Know Your Product Inside Out
Before the interview, make sure you understand Lyrebird's ambient voice technology solutions. Familiarise yourself with how they work and the value they bring to healthcare professionals. This will help you demonstrate your customer-obsessed mindset and show that you're ready to advocate for clients.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've built strong relationships in previous roles. Think about times when you’ve successfully engaged with clients or stakeholders, especially in a health-tech context. This will highlight your emotional intelligence and ability to connect with clinicians and other key players.
✨Be Ready to Discuss Data and Metrics
Since the role involves monitoring account health and engagement metrics, be prepared to discuss how you've used data to drive customer success in the past. Bring specific examples of how you've identified risks or opportunities based on usage data, as this will show your detail-oriented and data-driven approach.
✨Demonstrate Adaptability and Problem-Solving
In a fast-paced startup environment, being adaptable is crucial. Think of scenarios where you've had to think outside the box to resolve customer issues or adapt to changing circumstances. Sharing these experiences will illustrate your resilience and positive attitude towards change, which are key traits for this role.
